Communication Skills Advanced


Personal success depends largely on your ability to communicate and influence. Your ability to do this relies on understanding what enhances your message and what gets in the way of connecting with others. Some of the solutions are remarkably simple.

This one-day course introduces participants to some of the concepts of Neuro Linguistic Programming (NLP), which will help them negotiate their way through some of the many differences between humans and they will be able to develop the flexible skills needed for success.



Refreshing the Basics

  • Developing rapport & trust
  • Evidence-based listening
  • Empathy & acknowledgement

Valuing Diversity & Difference

  • Recognising difference
  • Exploring some of these differences
  • Bridging those differences with clever communication

Managing Yourself & Others

  • Emotional Intelligence
  • Managing your own & others’ reactions

Encouraging Change & Growth in Others

  • Empowering feedback
  • Bringing out the best in others
  • The Pygmalion Effect
  • Coaching questions

What’s next?

  • Action planning - Planning to apply the skills and knowledge back at work


Learning outcomes

By the end of this program participants will be able to:

  • Have a deeper understanding of the complexities of communication;
  • Have an awareness of each person’s unique use of language;
  • Have the ability to create the most effective environment for communication;
  • Be able to apply emotional intelligence to manage their own and others’ responses and emotions;
  • Be able to use flexible communication skills to reach a variety of thinking/processing styles;
  • Be able to use skills to bring out the best in others; and
  • Have confidence to apply the new skills.



This course requires no prior knowledge, however it is recommended that participants attend the Interpersonal and Communication Skills course prior to attending Communication Skills Advanced.


Course duration

1 day


$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 


Further development

Thinking and Speaking Off the Cuff

Negotiation Skills

Coaching Skills for Supervisors and Managers