Developing Effective Policies and Procedures


In just one day you will learn strategies and skills that will help you prepare well-written policies and procedures that everyone can understand - and will want to read!

During the program we use a combination of theory, small group discussion and activities to get you working on a policy or procedure in your area of interest/accountability. We recommend you bring along samples of your organisation's procedures or policies, and samples of the policy and procedure templates your organisation uses.




  • Setting the context
  • Learning outcomes
  • Personal objectives

Policy or Procedure?

  • The difference between policies and procedures
  • Reasons for writing policies and procedures
  • A simple framework for developing policies and procedures

Writing Techniques for Policies and Procedures

  • Writing with the reader in mind
  • Design considerations
  • Using a systematic approach to writing
  • Collating and selecting the content
  • Structuring the document
  • Preparing the first draft - quickly
  • Editing for clarity


Testing and Implementing

  • Testing the documents for accuracy and success
  • Notifying the users
  • Approaches for successful implementation.


Learning outcomes

  • Explain the difference between policies and procedures
  • Identify what procedures and policies the organisation needs
  • Involve stakeholders to collate the content for a policy or procedure
  • Save time by applying an efficient approach to writing
  • Produce clear and easy to understand policies and procedures
  • Suggest how to best distribute policies and implement procedures



This program requires no previous experience or training.


Course duration

1 day



$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 






6 March 2019 (One day)
9 May 2019 (One day)
2 July 2019 (One day)
3 September 2019 (One day)
8 November 2019 (One day)