Communication Skills Training Courses

Communication & Interpersonal Skills

(with DiSC)

Overview

Have you ever wondered why people do the things they do?   Understanding what makes you and others tick, enables you to make better decisions on how to communicate more effectively with a range of personalities.   Strong interpersonal and social skills will increase your ability to build rapport, successfully interact with others and build better relationships.  

Content

Introduction

• The context of this program
• Learning outcomes and objectives

  
Understanding Communication

• The purpose of communication
• Competencies of communication and interpersonal effectiveness
• The process of communication
• Common barriers to communication and how to overcome them
• Cultural considerations

  
Adapting To Different Styles with DiSC

• How to identify behaviour preferences of self and others
• The impact of behaviour preferences (both positive and shadow attributes)
• Adapt communication styles for effective outcomes
• Craft an effective message for impact

  
Interpersonal and Social skills

• Interpersonal and social skills for the workplace
• Building rapport
• Fine tune listening skills with the power of presence
• Combining and aligning visual, verbal and vocal communication
• Positive language vs blame language
• Checking, confirming and re-affirming information

  
Putting it all together

• Action planning