Cloisters Level 1 863 Hay Street, Perth WA 6000 | 08 9218 9059
Copyright © 2018 ATI-Mirage. All rights reserved.
RTO No; 1918
Communication Skills Training Courses Perth
Develop Your Communication & Interpersonal Skills
(with DiSC)
Overview
Have you ever wondered why people do the things they do and say the things they say? Understanding what makes you and others tick enables you to communicate more effectively with a range of personalities - even challenging ones. Learning to adapt your style helps you and others feel heard and understood.
This Perth-based training course aims to provide you with a strong set of communication skills you can use day-to-day in work/life. Strong interpersonal and social skills will increase your ability to build rapport, successfully interact with others and in turn, build better relationships. Afterall, it has been said, ‘communication is everything and everything is communication’.
To book or learn more about our communication skills training courses in Perth, please contact our friendly team on 08 9218 9059 or email hello@ati-mirage.com.au.
Content
Introduction
- The context of this program
- Learning outcomes and objectives
Understanding Communication
- The purpose of communication
- Competencies of communication and interpersonal effectiveness
- The process of communication
- Common barriers to communication and how to overcome them
- Cultural considerations
Adapting to Different Styles with DiSC
- How to identify behaviour preferences of self and others
- The impact of behaviour preferences (both positive and shadow attributes)
- Adapt communication styles for effective outcomes
- Craft an effective message for impact
Interpersonal and Social skills
- Interpersonal and social skills for the workplace
- Building rapport
- Fine tune listening skills with the power of presence
- Combining and aligning visual, verbal and vocal communication
- Positive language vs blame language
- Checking, confirming and re-affirming information
Putting it all together
- Action planning
Learning outcomes
- Identify, describe and adapt to different communication styles
- Increase social skills to improve relationships
- Apply rapport building techniques
- Manage their own perceptions and the perceptions of others during interactions
- Understand the impact of visual, verbal and vocal communication
- Apply active and empathetic listening and questioning techniques to ensure understanding
Prerequisite
This course requires no previous training or experience.
Course duration
One day: 8:30am to 3:30pm
Investment
$550+GST per person
Includes:
- Experienced facilitator
- Interactive, practical and hands on learning
- Small groups for maximum impact
- Take home resource workbook
- Post course Coach Line
- Post course follow up
- Certificate of Attendance for participants
- Morning & afternoon refreshments
- Delicious cafe lunch
Enjoy Real People, Real Conversations, Real Results
Further development
Develop Your Emotional Intelligence