This 1 day online course recognises the importance of emotional intelligence as the single most effective business skill in these changing times. Managing your emotions effectively enables you to be more productive and enables better communications in the workplace. The course will transform the way you interact with your colleagues and leaders.
Course price includes:
Perth’s best facilitators and coaches
Live, facilitator-led and interactive online training with small groups for maximum impact
Online Emotional Intelligence Training Course Content
This live, facilitator-led Emotional Intelligence training course is delivered to you online at your computer. You still have all the benefits of interacting with our facilitators in real-time, just at your office or home desk. You can ask questions both during the training and afterwards with our free post-course help desk.
At ATI-Mirage, we recognise emotional intelligence as a necessity. We are dedicated to equipping participants with the right skills in our online emotional intelligence training course.
8:30am to 3:30pm
The context of the program
Learning outcomes and objectives
What is emotional intelligence?
Define emotional intelligence
Recognise behaviours associated with high and low emotional intelligence
The biological basis for emotional intelligence
How emotions drive conscious and unconscious behaviour
Understand needs and fears
The four competencies of emotional intelligence
Building emotional intelligence skills (the “how to”)
Identify and name emotions, identities and the role they play
Reduce reactive responses
Move ‘below the line’ behaviours to ‘above the line’ behaviours
Stop the drama, do the work
The danger of a drama triangle
Step out of a drama triangle
Create a buffer when it gets personal
Putting it into practice
Define emotional intelligence
Understand emotional Intelligence competencies and how they enhance workplace and personal relationships
Have an increased understanding of self and others
Use techniques to build emotional intelligence competencies.
This course requires no previous experience.
“Great course would recommend to everyone who is interested in advancing themselves” Hannah from Workpower
“The best feature was identifying different behaviour styles” Isabella from City of Cockburn
“I enjoyed the group work and class discussion” Marc from City of Cockburn
“The best part of this course was the ability to interact and role play whilst discussing scenarios” Sandra
“The questionnaires were my favourite part of this course and all the practical examples” Jessica from Technology for Ageing and Disability WA
“A clear presentation of core skills” Cabaal from Department of Health
“I now have a better understanding of what emotional intelligence is” Kirsty from P&N Bank
“Very interactive and great facilitation that led to self-awareness” Suma from P&N Bank
“The best part of this course was distinguishing what’s considered above and below the line and becoming self-aware” Sarah from Department of Health
“My favourite part of this course was the specific strategies for feedback. Also, how to be assertive with courage and consideration” Sharelle from Department of Health
“A variety of activities and learning styles including group, pair and individual work. Accompanied by helpful videos” David Department of Health
“The best part of this course was finding the techniques to hear customers without taking it personally” Sarah from Vicinity Centres
“Interactive, easy to understand content and clear in hot to implement into life and work” Katelyn from City of Cockburn
“The course was customised to our needs and the participation made the results sink in” Tegan from Public Transport Authority
“Small group size made me feel safe and encouraged” Lisa from Public Transport Authority
“The best feature was learning and understanding different personalities coupled with how to engage and manage different behaviours” Chloe from City of Armadale