Managing People and Performance – Virtual Class

This is a live, facilitator-led training course delivered to you online at your computer. You still have all the benefits of interacting with our facilitators in real-time, just at your office or home desk. You can ask questions both during the training and afterwards with our free post-course help desk.

In this online management course, participants will learn the strategies to manage employee performance effectively and better understand the principles surrounding people management.

Duration & Course Times

• 2 consecutive days — 8:30am to 3:30pm AWST each day

Course Content

Introduction: the performance process

• What’s the difference between performance development and performance management?
• Role of a manager in the performance cycle
• Identifying your management style

Monitoring and measuring performance

• Methods of monitoring performance
• Setting clear goals and creating individual key performance indicators (KPI’s)
• Linking individual performance outcomes to organisational strategic and operational plans
• Formal versus informal reviews/appraisals
• Motivating teams to achieve more
• Recognising and rewarding performance excellence

Communication for effective management

• Identifying different behaviour styles (DISC)
• Building interpersonal skills
• Using assertive communication for clear conversations
• Delegation and negotiation methods
• Improve workplace communication

Dealing with performance issues

• Understand your legal obligations
• Factors that may inhibit performance
• Managing substandard performance and differences in teams
• Create a safe and positive work environment, free from high-risk behaviours

Feedback

• Feedback steps
• Promote the organisation’s employee relations policies and procedures
• Coaching as a manager
• Provide fair and constructive feedback to mobilise others to action

Putting it into practice

• Action planning

• Have a clear understanding of the responsibilities for managing people
• Recognise the link between organisational strategy and performance appraisals
• Use different management styles to achieve performance
• Adapt your management and communication styles to different people and situations
• Identify motivators and de-motivators for your team members
• Managing through empowering others
• Recognise performance problems that warrant immediate intervention
• Provide constructive feedback
• Improve the quality and effectiveness of your workplace conversations
• Understand when to use different negotiation behaviours
• Manage formal performance processes
• Develop a plan for employee or team performance management.

This course is recommended for supervisors and managers.

“Great questions and phrases to take away. Emphasised the importance of the way we word conversation” Janet from Madura Child Care Centre

“The best feature of this course was management skills and learning how to deal with difficult people” Louisa from Department of Health

“Very useful – information can be put into practice” Kimberley from Department of Health

“Very relevant to my work, lots of ideas to implement” – Amy from Department of Health

“The best feature was the group discussions” Mathew from Rio Tinto

“The best feature was DISC analysis” Lois from AFG

“Great tools for me to use in the workplace” Steven from Rio Tinto

“Thoroughly enjoyed the performance review content” Chris from Coogee Chemicals

“The best part was the interaction and group discussion around real life situations” Megan from Sir Charles Gairdner Hospital

“Course content addressed the areas that I have been looking to improve in” Kevin from AFG

“Enjoyed the use of different examples and models” Michael O’Kane from DMIRS

“Gained clarity on understanding different behaviours” Marni from Synergy