Microsoft Teams Phone for the Modern Workplace

Course Times

• Half day

Microsoft Teams Phone Training Online Course Content

Teams Telephony Settings

• Settings – mic, camera and, speaker settings
• Setting ringtones and secondary ringers
• Blocking unwanted numbers

Making and Receiving Calls

• Placing voice and video calls via the virtual keypad
• Answering and managing incoming calls
• Using Teams for internal and external communication

Call Management Essentials

• Handling international and domestic calls
• Searching the directory
• Placing calls on hold and resuming
• Parking and retrieving calls
• Call forwarding and transferring
• Adding participants to ongoing calls

Call History and Voicemail

• Viewing call logs: missed, received, and placed calls
• Using the call back feature
• Accessing and managing voicemail

Managing Contacts

• Viewing, adding, and organising contacts
• Creating contact groups for quick access

Mobile Teams App

• Calls on the Go with Mobile Teams App Sign In

By the end of this course, participants will unlock the full power of Microsoft Teams telephony, boosting collaboration, streamlining call workflows, and staying seamlessly connected with advanced features like call management, voicemail, and mobile integration.

Completion of Microsoft Teams Essentials (1/2-day course) or equivalent knowledge is required.