Coaching Skills for Supervisors and Managers



Build the potential and capability of your team through effective coaching. By learning ways to challenge beliefs and approaches in a safe and effective way, a person being coached can find their own solutions.

The course combines a combination of mindset, strategies and resources including theory and practical application.




  • Definitions: what is coaching (vs training vs mentoring)?
  • 70:20:10 model of development
  • Skills and behaviours of effective coaches
  • Roles and responsibilities

A coaching framework

  • GROW framework
  • Coaching session guidelines
  • What questions to ask, and when
  • Coaching techniques and approaches

Communication skills

  • Building trust and rapport
  • Communication toolkit for coaching conversations
  • Language skills

Managing change and processes through coaching

  • Coaching on the go
  • Applying GROW:  Team meetings (e.g. whiteboard), 15 minute interventions, one on ones.
  • Providing feedback, acknowledgement and feed forward

Putting it into practice

  • Action planning

Learning outcomes

  • Define and understand what is coaching and what coaching isn’t
  • To recognise specific learning, behaviour and communication styles of staff and how to adapt your coaching
  • Learn tried and tested, easy-to-apply methods, frameworks and tips to coach in a variety of situations.
  • Understand the skills and behaviours of an effective coach
  • Be able to manage change and new processes with staff
  • Be able to deliver effective feedback consistently



This course is recommended for Supervisors and Managers 

Course duration

One day

Course inclusions

  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants


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Exclusively for Group Training

We offer closed group delivery of this course, either at our purpose built premises, at a location of your choice or online through our virtual classroom.

We understand that one size does not fit all so our team of qualified consultants and experts customise solutions for your specific needs.

We have a variety of delivery options:

  • full day
  • half day
  • BYTE sized


  • training workshops
  • conferences
  • team building
  • learning cafe's
  • PD weeks and more.


Our Client Relationship Managers can help you create your L & D calendar full of straight forward, practical and engaging upskilling for your staff.

We can help.

Simply call 08 9218 9059

or email


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Enjoy Real People,

Real Conversations,

Real Results