Conflict Resolution Training in Perth

Conflict to Cooperation



Having the right tools and conversation framework to handle difficult conversations can save a lot time, frustration and energy. 

This Perth-based workshop helps participants to remain professional while handling difficult conversations in the workplace.  Providing a practical and hands on approach, participants will apply a step by step framework for the best possible outcome.  Sometimes the hardest part is starting a difficult conversation, and we have got that covered.  The course covers handling fears, feedback, conflict styles – what to use when, and much more.

By identifying and catering to different communication styles, participants will be trained on how to apply the right techniques for conflict prevention, conflict management and conflict resolution.

For those interested in our Conflict Resolution Training, please contact our Perth office on 08 9218 9059 or email

Course Content


  • Welcome
  • Objectives

The nature of conflict

  • Types and levels and opportunities of conflict
  • Early warning signs of workplace conflict
  • What makes conversations difficult to you?
  • What happens when we put off having a difficult conversation?
  • Four types of difficult conversations


  • Working with and adapting to communication and behaviour styles
  • Values, beliefs, perception, discerning information
  • Building rapport

Handling Difficult Conversations

  • STEP 1. Plan
    • Planning template
    • Identify the source of conflict - intent vs impact
    • Identify the type of difficult conversation: Behaviour, performance, authority, sensitive
    • Managing mindset
  • STEP 2. Start the conversation
    • Setting the scene with framing
    • Do's and don'ts
    • Starting phrases
    • Providing feedback with a structure and examples
  • STEP 3. Perspective (the other person's)
    • Types of questions
    • Listening - identifying language filters
  • STEP 4. Solution
    • Common goal
    • Problem solving (process and tools)
    • Diffusing tension
  • STEP 5. Progress forward: Agreed actions
    • Reaching agreement
    • Staying on track


When someone has a difficult conversation with you

  • Staying calm
  • Gaining clarity
  • Responding appropriately


Additional Toolkit: Building Co-operation (behaviours, tools and techniques)

  • Building and demonstrating trust
  • Building and demonstrating integrity
  • Straight talk and co-operative language
  • Challenging perception

Learning outcomes

  • Understand the nature of conflict and take steps to create co-operation 

  • Impact of conflict and benefits of dealing with difficult situation and conversations 

  • Apply techniques to handle difficult conversations effectively 

  • Give and receive feedback constructively 

  • Identify and adapt to different communication styles 

  • Demonstrate rapport-building behaviours 


This course requires no previous training or experience.

Course duration

One day: 8:30am to 3:30pm


Virtual option available




$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands-on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 



28 April 2021 (One day)
25 May 2021 (One day)
17 June 2021 (One day)
20 July 2021 (One day)
25 August 2021 (One day)
30 September 2021 (One day)
29 October 2021 (One day)
26 November 2021 (One day)
20 December 2021 (One day)