Conflict Resolution Training in Perth

Conflict to Cooperation

 

Overview

Conflict management can be a challenge, especially in effectively handling difficult conversations. 

This Perth-based workshop provides tools and techniques for effective conflict resolution. Participants will learn how to remain professional while handling difficult conversations in the workplace. By identifying and catering to different communication styles, participants will be trained on how to apply the right conflict resolution techniques to result in a co-operative and positive outcome. 

For those interested in  our Conflict Resolution Training, please contact our Perth office on 08 9218 9059 or email hello@ati-mirage.com.au. 

Course Content

Introduction

  • Welcome
  • Objectives

   
The nature of conflict

  • Types and levels and opportunities of conflict
  • Early warning signs of workplace conflict
  • What makes conversations difficult to you?
  • What happens when we put off having a difficult conversation?
  • Four types of difficult conversations

   
Co-operation

  • Working with and adapting to communication and behaviour styles
  • Values, beliefs, perception, discerning information
  • Building rapport

    
Handling Difficult Conversations

  • STEP 1. Plan
    • Planning template
    • Identify the source of conflict - intent vs impact
    • Identify the type of difficult conversation: Behaviour, performance, authority, sensitive
    • Managing mindset
  • STEP 2. Start the conversation
    • Setting the scene with framing
    • Do's and don'ts
    • Starting phrases
    • Providing feedback with a structure and examples
  • STEP 3. Perspective (the other person's)
    • Types of questions
    • Listening - identifying language filters
  • STEP 4. Solution
    • Common goal
    • Problem solving (process and tools)
    • Diffusing tension
  • STEP 5. Progress forward: Agreed actions
    • Reaching agreement
    • Staying on track

 

When someone has a difficult conversation with you

  • Staying calm
  • Gaining clarity
  • Responding appropriately

 

Additional Toolkit: Building Co-operation (behaviours, tools and techniques)

  • Building and demonstrating trust
  • Building and demonstrating integrity
  • Straight talk and co-operative language
  • Challenging perception

Learning outcomes

  • Understand the nature of conflict and take steps to create co-operation 

  • Impact of conflict and benefits of dealing with difficult situation and conversations 

  • Apply techniques to handle difficult conversations effectively 

  • Give and receive feedback constructively 

  • Identify and adapt to different communication styles 

  • Demonstrate rapport-building behaviours 

Prerequisite

This course requires no previous training or experience.

Course duration

1 day

Investment

$550+GST per person

Includes:

  • Experienced facilitator
  • Interactive, practical and hands-on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch

 

Enjoy Real People, Real Conversations, Real Results 

 

When

30 April 2019 (One day)
27 May 2019 (One day)
27 June 2019 (One day)
26 July 2019 (One day)
27 August 2019 (One day)
24 September 2019 (One day)
29 October 2019 (One day)
25 November 2019 (One day)
18 December 2019 (One day)