Continuous Process Improvement


We may believe that if something is working well – why should we bother looking for a better way to do it?  However, with the rate of technological change that is occurring, and the need to remain competitive, all organisations need to continuously identify and implement effective process improvements.




  • What is your team responsible for?
  • Meeting the organisational objectives
  • Analysing current work processes

Researching new practices

  • Finding best practice
  • Investigation and peer review
  • Technology or process?

Improvement methods

  • The value of different approaches
  • The four step PDSA Cycle
  • Lean Six Sigma
  • 5S method


  • Building a case for change
  • Communicating the change
  • Monitoring and measuring the change
  • Keeping continuous improvement alive


Learning outcomes

  • Document the required work outcomes for your team
  • Understand how your team outputs contribute to the goals of the organisation
  • Analyse the current work practices of your team
  • Research best practice to determine what needs to change
  • Use a range of process/business improvement methodologies
  • Prepare a project proposal or business case
  • Effectively communicate the proposed change
  • Monitor the change and report accordingly
  • Encourage your team to propose new process improvements.


This course requires no previous training or experience


One day: 8:30am to 3:30pm



$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 


Further development

Leading and Communicating Change

Stakeholder Engagement

Creative Thinking and Innovation




7 May 2021 (One day)
5 July 2021 (One day)
8 September 2021 (One day)
4 November 2021 (One day)