Developing Self Confidence and Assertiveness Skills


Being able to express yourself sincerely, assertively and appropriately with confidence is a skill that provides many opportunities and benefits in both work and life. Using neuroscience as a basis, participants learn mindset/emotion connections and use practical techniques to access more confidence and assertiveness.



What does self confidence and assertiveness mean to you?

  • Definitions of self confidence, self-esteem and assertiveness
  • Your current confidence and assertiveness levels
  • Goal setting for a desired result
  • Clarity of the process


  • The impact of thoughts and beliefs on behaviours
  • Challenging beliefs and identity
  • Reframing towards confidence and assertiveness
  • Identifying your worth (and countering false identities such as imposter syndrome)

Role and responsibilities

  • Understanding your legal responsibilities
  • Who is responsible for what and what should I do?
  • Best practice process for managing bullying, harassment and discrimination when it occurs


  • Feeling the part
  • Transforming unhelpful emotions to more positive feelings
  • Being present and mindful


How you look to yourself and others

  • Looking the part - the importance of appearance
  • The role of body language
  • First impressions count


How you sound to yourself and others

  • Sounding confident and assertive: What you say and how you say it
  • Communicating with clarity and calm
  • Assertiveness and confidence with 'I' messages



  • What to do when you're put on the spot
  • Using STAR to make your case
  • Expressing disagreement, coming to consensus
  • Effectively communicating boundaries


Putting it all together

  • Review
  • Action planning

Learning outcomes

  • Use techniques to align thoughts, words and actions towards confidence and assertiveness
  • Apply communication techniquers to express boundaries with clarity and calmness
  • Manage mindset and emotions
  • Create a positive image and impression
  • Sound confident and assertive



This course requires no previous training or experience.


Course duration

One day: 8:30am to 3:30pm

Virtual option available



$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 


Further development


Communication and Interpersonal Skills (with DiSC)










20 April 2021 (One day)
25 June 2021 (One day)
30 August 2021 (One day)
19 October 2021 (One day)
1 December 2021 (One day)