Stakeholder Engagement: Managing difficult behaviours to stay on track



Projects can easily derail when difficult behaviours emerge from negotiations.  This behaviour can be time consuming and draining to manage.  Learning how to manage difficult behaviours is essential to keep your project on track.


Course Content

Difficult behaviours and reactions

  • What are difficult behaviours
  • What makes it difficult for you?
  • Why are people difficult?
  • Dealing with emotions

Dealing with tough negotiators

  • 4 ways to deal with a tough negotiator
  • How and when to challenge
  • Dealing with points of contention
  • Overcoming resistance
  • Responding to challenging tactics


Getting back on track

  • Creating and maintaining agreements
  • Creating agreed actions on contingencies
  • Following up and following through


Putting it all together

  • Action Planning


Learning outcomes

  • Identify why people become difficult
  • Apply techniques to manage emotions
  • Identify negotiation behavioural tactics
  • Manage a tough negotiator
  • Identify and respond to obstacles to agreement
  • Demonstrate ways to keep cool calm and collected


Course duration

Half day

Course inclusions

  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants 


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Exclusively for Group Training

We offer closed group delivery of this course, either at our purpose built premises, at a location of your choice or online through our virtual classroom.

We understand that one size does not fit all so our team of qualified consultants and experts customise solutions for your specific needs.

We have a variety of delivery options:

  • full day
  • half day
  • BYTE sized


  • training workshops
  • conferences
  • team building
  • learning cafe's
  • PD weeks and more.


Our Client Relationship Managers can help you create your L & D calendar full of straight forward, practical and engaging upskilling for your staff.

We can help.

Simply call 08 9218 9059

or email


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Real Results