Emotional Intelligence Training

Develop Your Emotional Intelligence

Overview

The latest research highlights the importance of emotional intelligence as the single most effective business skill in these changing times. Managing your emotions effectively enables you to be more productive and positive and to interact with others more constructively.

Content

Introduction

• The context of the program
• Learning outcomes and objectives
    

What Is emotional intelligence?

• Define emotional intelligence
• Recognise behaviours associated with high and low emotional intelligence
• The biological basis for emotional intelligence
• How emotions drive conscious and unconscious behaviour
• Understand needs and fears
• The four competencies of emotional intelligence

Building emotional intelligence skills; the “how to”

• Identify and name emotions, identities and the role they play
• Build empathy
• Reduce reactive responses
• Move ‘below the line’ behaviours to ‘above the line’ behaviours