Emotional Intelligence Training

Develop Your Emotional Intelligence



The latest research highlights the importance of emotional intelligence as the single most effective business skill in these changing times. Managing your emotions effectively enables you to be more productive and positive and to interact with others more constructively.



  • The context of the program
  • Learning outcomes and objectives

What Is emotional intelligence?

  • Define emotional intelligence
  • Recognise behaviours associated with high and low emotional intelligence
  • The biological basis for emotional intelligence
  • How emotions drive conscious and unconscious behaviour
  • Understand needs and fears
  • The four competencies of emotional intelligence

Building emotional intelligence skills; the “how to”

  • Identify and name emotions, identities and the role they play
  • Build empathy
  • Reduce reactive responses
  • Move ‘below the line’ behaviours to ‘above the line’ behaviours

Stop the drama, do the work

  • The danger of a drama triangle
  • Step out of a drama triangle
  • Create a buffer when it gets personal

Putting it into practice

  • Action planning


Learning outcomes:

  • Define emotional intelligence
  • Understand emotional Intelligence competencies and how they enhance workplace and personal relationships
  • Have an increased understanding of self and others
  • Use techniques to build EI competencies.



This course requires no previous experience


Course duration

1 day


$550+GST per person


  • Experienced facilitator
  • Interactive, practical and hands on learning
  • Small groups for maximum impact
  • Take home resource workbook
  • Post course Coach Line
  • Post course follow up
  • Certificate of Attendance for participants
  • Morning & afternoon refreshments
  • Delicious cafe lunch


Enjoy Real People, Real Conversations, Real Results 


Further development

Communication & Interpersonal Skills

1:2:1 Coaching






15 January 2019 (One day)
11 February 2019 (One day)
15 March 2019 (One day)
16 April 2019 (One day)
21 May 2019 (One day)
17 June 2019 (One day)
18 July 2019 (One day)
19 August 2019 (One day)
20 September 2019 (One day)
24 October 2019 (One day)
19 November 2019 (One day)
16 December 2019 (One day)