Managing People and Performance

During this management course in Perth, participants will learn the strategies to manage employee performance effectively and better understand the principles surrounding people management.

Course Times

• 8:30am to 3:30pm

Course Content

Introduction: the performance process

• What’s the difference between performance development and performance management?
• Role of a manager in the performance cycle
• Identifying your management style

Monitoring and measuring performance

• Methods of monitoring performance
• Setting clear goals and creating individual key performance indicators (KPI’s)
• Linking individual performance outcomes to organisational strategic and operational plans
• Formal versus informal reviews/appraisals
• Motivating teams to achieve more
• Recognising and rewarding performance excellence

Communication for effective management

• Identifying different behaviour styles (DISC)
• Building interpersonal skills
• Using assertive communication for clear conversations
• Delegation and negotiation methods
• Improve workplace communication

Dealing with performance issues

• Understand your legal obligations
• Factors that may inhibit performance
• Managing substandard performance and differences in teams
• Create a safe and positive work environment, free from high-risk behaviours

Feedback

• Feedback steps
• Promote the organisation’s employee relations policies and procedures
• Coaching as a manager
• Provide fair and constructive feedback to mobilise others to action

Putting it into practice

• Action planning

• Have a clear understanding of the responsibilities of managing people
• Recognise the link between organisational strategy and individual KPIs
• Use different management styles to achieve performance
• Adapt your style to different people and situations
• Improve the quality and effectiveness of your workplace conversations
• Identify motivators and de-motivators for your team members
• Recognise performance problems that warrant immediate intervention
• Provide effective feedback
• Manage formal performance processes
• Develop a plan for employee or team performance

This course is recommended for supervisors and managers.

“Really comfortable environment with knowledgeable trainer and great people within the course sharing ideas and experiences” – Deb from SMHS

“Good interactive course with plenty of information to review afterwards in the workbook that I can refer to whenever is needed. This course made a big difference, and will encourage me to ask more questions and check in with my team more often” – Sophie from SRG Global

“Great questions and phrases to take away. Emphasised the importance of the way we word conversation” – Janet from Madura Child Care Centre

“The best feature of this course was management skills and learning how to deal with difficult people” – Louisa from Department of Health

“Very useful – information can be put into practice” – Kimberley from Department of Health

“Very relevant to my work, lots of ideas to implement” – Amy from Department of Health

“The best feature was the group discussions” – Mathew from Rio Tinto

“The best feature was DISC analysis” – Lois from AFG

“Great tools for me to use in the workplace” – Steven from Rio Tinto

“Thoroughly enjoyed the performance review content” – Chris from Coogee Chemicals

“The best part was the interaction and group discussion around real life situations” – Megan from Sir Charles Gairdner Hospital

“Course content addressed the areas that I have been looking to improve in” – Kevin from AFG

“Enjoyed the use of different examples and models” – Michael O’Kane from DMIRS

“Gained clarity on understanding different behaviours” – Marni from Synergy