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Managing People and Performance

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Interactive
Learning
eCertificate of Attendance

Managing People and Performance

$1145 + GSTper person

In Person Virtual

Location: Level 1 Cloisters, 863 Hay Street, Perth WA 6000
Time: 8:30 am to 3:30 pm
Duration: Two consecutive days

Join in-person at our vibrant Perth CBD training centre. Lunch and refreshments are provided for all in-person attendees. Our training centre is centrally located and easily accessible by public transport.

Course Overview

Course Overview

This 2-day Managing People and Performance course provides you with the strategies to manage employee performance effectively. The course will provide you with the knowledge and confidence to build stronger working relationships with your team. It includes methods of improving team communication, handling constructive feedback conversations and setting clear expectations to create a proactive work environment with increased co-operation and productivity.

Dates

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Course Information

Course Content

Introduction: the performance process

  • What’s the difference between performance development and performance management?
  • Role of a manager in the performance cycle
  • Identifying your management style

Monitoring and measuring performance

  • Methods of monitoring performance
  • Setting clear goals and creating individual key performance indicators (KPI’s)
  • Linking individual performance outcomes to organisational strategic and operational plans
  • Formal versus informal reviews/appraisals
  • Motivating teams to achieve more
  • Recognising and rewarding performance excellence

Communication for effective management

  • Identifying different behaviour styles (DISC)
  • Building interpersonal skills
  • Using assertive communication for clear conversations
  • Delegation and negotiation methods
  • Improve workplace communication

Dealing with performance issues

  • Understand your legal obligations
  • Factors that may inhibit performance
  • Managing substandard performance and differences in teams
  • Create a safe and positive work environment, free from high-risk behaviours

Feedback

  • Feedback steps
  • Promote the organisation’s employee relations policies and procedures
  • Coaching as a manager
  • Provide fair and constructive feedback to mobilise others to action

Putting it into practice

  • Action planning
  • Have a clear understanding of the responsibilities of managing people
  • Recognise the link between organisational strategy and individual KPIs
  • Use different management styles to achieve performance
  • Adapt your style to different people and situations
  • Improve the quality and effectiveness of your workplace conversations
  • Identify motivators and de-motivators for your team members
  • Recognise performance problems that warrant immediate intervention
  • Provide effective feedback
  • Manage formal performance processes
  • Develop a plan for employee or team performance

This course is recommended for supervisors and managers.

“Really comfortable environment with knowledgeable trainer and great people within the course sharing ideas and experiences” – Deb from SMHS

“Good interactive course with plenty of information to review afterwards in the workbook that I can refer to whenever is needed. This course made a big difference, and will encourage me to ask more questions and check in with my team more often” – Sophie from SRG Global

“Great questions and phrases to take away. Emphasised the importance of the way we word conversation” – Janet from Madura Child Care Centre

“The best feature of this course was management skills and learning how to deal with difficult people” – Louisa from Department of Health

“Very useful – information can be put into practice” – Kimberley from Department of Health

“Very relevant to my work, lots of ideas to implement” – Amy from Department of Health

“The best feature was the group discussions” – Mathew from Rio Tinto

“The best feature was DISC analysis” – Lois from AFG

“Great tools for me to use in the workplace” – Steven from Rio Tinto

“Thoroughly enjoyed the performance review content” – Chris from Coogee Chemicals

“The best part was the interaction and group discussion around real life situations” – Megan from Sir Charles Gairdner Hospital

“Course content addressed the areas that I have been looking to improve in” – Kevin from AFG

“Enjoyed the use of different examples and models” – Michael O’Kane from DMIRS

“Gained clarity on understanding different behaviours” – Marni from Synergy

FAQs

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