Developing Effective Policies and Procedures

We recommend you bring along samples of your organisation’s procedures or policies, and samples of the policy and procedure templates your organisation uses.

Course Times

• 8:30am to 3:30pm

Course Content

Introduction

• Setting the context
• Learning outcomes
• Personal objectives

Policy or Procedure?

• The difference between policies and procedures
• Reasons for writing policies and procedures
• A simple framework for developing policies and procedures

Writing Techniques for Policies and Procedures

• Writing with the reader in mind
• Design considerations
• Using a systematic approach to writing
• Collating and selecting the content
• Structuring the document
• Preparing the first draft – quickly
• Editing for clarity

Testing and Implementing

• Testing the documents for accuracy and success
• Notifying the users
• Approaches for successful implementation.

• Explain the difference between policies and procedures
• Identify what procedures and policies the organisation needs
• Involve stakeholders to collate the content for a policy or procedure
• Save time by applying an efficient approach to writing
• Produce clear and easy to understand policies and procedures
• Suggest how to best distribute policies and implement procedures

This program requires no previous experience or training.

“The course was useful, purposeful and insightful. I have come away with a new understanding of the process and tools to improve my practice.” – Jo from Department of Communities