Introduction

• Setting the context
• Learning outcomes
• Personal objectives

Policy or Procedure?

• The difference between policies and procedures
• Reasons for writing policies and procedures
• A simple framework for developing policies and procedures

Writing Techniques for Policies and Procedures

• Writing with the reader in mind
• Design considerations
• Using a systematic approach to writing
• Collating and selecting the content
• Structuring the document
• Preparing the first draft – quickly
• Editing for clarity

Testing and Implementing

• Testing the documents for accuracy and success
• Notifying the users
• Approaches for successful implementation.