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Microsoft Teams Phone for the Modern Workplace

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Microsoft Teams Phone for the Modern Workplace

In Person

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Location: Training can be delivered at our Perth CBD training centre, at your site or virtually for added convenience
Duration: Half day (3-hour)

Our Perth CBD venue is easy to access by public transport.

Course Overview

Course Overview

Boost Your Communication with Microsoft Teams!

Take your communication skills to the next level with this high-impact half-day Microsoft Teams training. Learn how to configure audio and video settings, manage domestic and international calls, search directories, place calls on hold, and use features like call forwarding, transferring, and adding participants. You’ll also discover how to stay on top of call history, voicemail, and contacts. Plus extend your capabilities with the Teams mobile app. Perfect for professionals in fast-paced, hybrid work environments looking to streamline communication and maximise productivity.

Dates

No upcoming dates available.

Book a course

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Course Information

Course Content

Teams Telephony Settings

  • Settings – mic, camera and, speaker settings
  • Setting ringtones and secondary ringers
  • Blocking unwanted numbers

Making and Receiving Calls

  • Placing voice and video calls via the virtual keypad
  • Answering and managing incoming calls
  • Using Teams for internal and external communication

Call Management Essentials

  • Handling international and domestic calls
  • Searching the directory
  • Placing calls on hold and resuming
  • Parking and retrieving calls
  • Call forwarding and transferring
  • Adding participants to ongoing calls

Call History and Voicemail

  • Viewing call logs: missed, received, and placed calls
  • Using the call back feature
  • Accessing and managing voicemail

Managing Contacts

  • Viewing, adding, and organising contacts
  • Creating contact groups for quick access

Mobile Teams App

  • Calls on the Go with Mobile Teams App Sign In
 

By the end of this course, participants will unlock the full power of Microsoft Teams telephony, boosting collaboration, streamlining call workflows, and staying seamlessly connected with advanced features like call management, voicemail, and mobile integration.

Completion of Microsoft Teams Essentials (1/2-day course) or equivalent knowledge is required.

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