Leadership and Management Courses in Perth and Online

The ATI-Mirage team are leadership and supervisor training specialists, offering comprehensive leadership, management and supervisor courses in Perth, online or at your office.

Our facilitators help empower and equip participants with people, strategy and operational skills as well as the communication, critical thinking and creative problem solving training needed. From Supervisor Toolkit for those new to management to our Leadership Essentials for more experienced leaders, as well as Managing People and Performance training, we can accommodate your leadership skills requirements. Leading and communicating change, mastering delegation and emotional intelligence for teams training is also critical in helping leaders and teams succeed.

As well as all our scheduled leadership courses listed below we have a complete Developing Leaders Program with four different leadership pathways for you to consider.

Our leadership training is both practical and interactive and we assist leaders to excel in the challenging and changing workplace. We provide a 100% quality guarantee with complimentary post course help desk to support your leadership training outcomes.

Our Leadership courses run regularly on the dates below, and we also offer customised group training for organisations. Whether you prefer to learn at our Perth training centre or on-site at your location, we can tailor the content and schedule to suit your team. Contact us today on (08) 9218 9059 or email hello@ati-mirage.com.au to create a training solution that works for you.

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Leadership Essentials
Duration: 2 Days

$1145 + GST

Managing People and Performance
Duration: 2 Days

$1145 + GST

Supervisor Toolkit
Duration: 1 Day

$625 + GST

Leadership in the Age of AI
Duration: 1 Day

New AI Course

$625 + GST

AI: Benefits, Risks & Ethics
Duration: Half Day

New AI Course

$450 + GST

AI-Driven Culture
Duration: Half Day

New AI Course

$450 + GST

Critical Thinking in the Age of AI
Duration: Half Day

New AI Course

$450 + GST

Safe Minds & Safe Systems: Psychosocial Risk Management for Leaders
Duration: 2 Days

New Course for Leaders & Safety Professionals

$1090 + GST

Leading Me, Leading Others (with Extended DISC®)
Duration: 2 Days

$1360 + GST

The Art of Emotionally Intelligent Leadership
Duration: 1 Day

$625 + GST

Brain Training for Better Workplace Outcomes
Duration: Half Day

$450 + GST

Emotional Intelligence for Teams
Duration: Half Day

$450 + GST

Leading & Communicating Change
Duration: 1 Day

$625 + GST

Leading Effective Meetings
Duration: Half Day

$450 + GST

Mastering Delegation
Duration: Half Day

$450 + GST

Coaching for Performance
Duration: Half Day

$450 + GST

Creative Problem Solving
Duration: Half Day

$450 + GST

Project Management
Duration: 2 Days

$1145 + GST

Strategic Planning and Execution
Duration: 1 Day

$625 + GST

Strategic Thinking at any Level
Duration: 1 Day

New course dates coming soon.

$625 + GST

Leading with Integrity
Duration: Half Day

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Leading Hybrid Work Teams
Duration: Half Day

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Managing Across Cultures
Duration: Half Day

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

PRINT® to Enhance Team Effectiveness
Duration: Half Day

This course is available as a private group session only. Enquire today to learn more!

Self-Awareness with PRINT®
Duration: Half Day

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Self-Leadership
Duration: Half Day

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Team Effectiveness Workshop
Duration: 3 Hours

This course is available as a private group session or 1-on-1 training only. Enquire today to learn more!

Mastering Leadership Challenges: FAQs & Expert Tips

How can I effectively handle difficult conversations with my team?

Navigating challenging discussions is a vital leadership skill. To approach these conversations:

Prepare Ahead: Clearly define the issue and gather relevant facts. Anticipate possible reactions and plan your responses, considering how you want the person you are speaking with to feel and what specific action you want them to take.
Create a Safe Environment: Ensure privacy and approach the discussion with empathy. Begin with positive intent to set a constructive tone. Use inclusive language to maintain a positive and constructive tone.
Be Clear and Specific: Address behaviours or outcomes directly, avoiding vague statements. Use specific examples to illustrate your points.
Balance your speaking and listening. Do you need to provide information, seek their perspective, or guide them to a solution? Choose the best tool for the job. For example, are you going to tell them facts, or get their perspective, and when in the conversation will you do this?
Listen Actively: Allow the team member to share their perspective without interruption. This fosters mutual understanding and respect.
Collaborate on Solutions: Work together to develop actionable steps for improvement, ensuring the team member feels involved in the process. Part of this includes not going in with an outcome already determined. Direct the conversation toward the mutual creation of the solution or agreed-to actions.

Remember, the goal is to resolve issues while maintaining trust and respect within the team, so ensure you use the right tools in the right way.

How can I improve my performance management skills?

Effective performance management involves continuous communication and development. Consider the following approaches:

Set Clear Expectations: Define and communicate specific, measurable, achievable, relevant, and time-bound (SMART) goals.
Provide Regular Feedback: Don’t wait for annual reviews; offer constructive feedback consistently to guide performance. Focus on strengths first—genuinely acknowledge their skills and contributions. This makes conversations about improvement more constructive and better received.
Recognise Achievements: When you notice their positive qualities and abilities, ensure you individually acknowledge and celebrate their successes to motivate and encourage continued high performance.
Treat all staff equally: We all tend to speak more to and about those we find it easy to have a good relationship with. Great leaders are even-handed and look for positive contributions from all staff and not perceived to have favourites.
Develop Individual Plans: Collaborate with team members to create personalised development plans that align with their career aspirations. Short on time? Get each team member to come up with their own plans, then make time regularly with each one to discuss these plans.
Address Issues Promptly: Tackle performance concerns early to prevent escalation and provide support for improvement.

Unresolved issues only become more challenging—for you, your team, and even your successor.
Addressing them early prevents larger problems later.
Plus, the longer you leave it unaddressed, the more your level of responsibility rises.

By fostering an environment of open communication and support, you can enhance overall team performance. Effective communication takes time to do well, and it improves over time – so even if things are not great now, with your concerted and focused effort, you can improve even the most difficult of situations.

Below are recommended courses to help you enhance team performance and drive positive outcomes:
Coaching for Performance
Managing People and Performance
Leading Me, Leading Others (with Extended DISC®)

What are effective methods for structuring feedback sessions?

Delivering feedback effectively is crucial for development. To structure your feedback sessions:

Schedule Appropriately: Choose a time and place free from distractions to ensure privacy and focus.
Give advance notice so both parties can prepare—unexpected feedback can lead to resistance rather than reflection.
Encourage Dialogue: Invite the team member to share their thoughts and feelings about the feedback.
Balance Positive and Constructive Feedback: Start with positive observations before addressing areas for improvement to keep the conversation balanced.
Collaborate on Action Steps: Work together to identify specific actions to maintain strengths and address areas needing improvement.

Structured feedback sessions promote growth and strengthen working relationships. The more you manage performance through one-on-one, regular, and consistent catch-ups, the less you will have to performance manage.

How can I hold my staff accountable without micromanaging?

Balancing accountability with autonomy empowers your team. To achieve this:

Set Clear Expectations: Ensure team members understand their responsibilities and the standards required.
Establish Regular Check-Ins: Schedule periodic meetings to discuss progress, address challenges, and provide support.
Foster Ownership: Encourage team members to take responsibility for their tasks and outcomes.
Provide Necessary Resources: Ensure they have the tools and training needed to succeed.
Recognise Accountability: Acknowledge when team members meet or exceed expectations, reinforcing positive behaviour.

Make this a habit across your whole team, adopting the phrase ‘catch ‘em doing it right’ as your leadership motto.
This builds a culture of encouragement and growth, where people are more likely to step up and take initiative rather than fear making mistakes.

This approach promotes a culture of trust and responsibility within your team. These are a few of our favourite tips, and all these work when the leader is willing to put in the effort to create a culture of trust where people feel truly valued. To learn how these fit in the context of your workplace, consider joining us for one of our leadership development workshops:

Leadership Essentials
Leading Me, Leading Others (with Extended DISC®)
Managing People and Performance

How can I encourage my team to think independently and reduce their reliance on me for answers?

Empowering your team to think critically enhances their development and reduces dependency. Consider these strategies:

Ask Open-Ended Questions: Encourage them to explore solutions by asking questions like, “What approaches have you considered?” “What ideas do you have to solve this?”
Promote Problem-Solving: Resist providing immediate answers; instead, guide them through the problem-solving process and ask open-ended questions of them.
For instance, avoid questions like, ‘You realise that was wrong, don’t you?’ This kind of phrasing puts people on the defensive and prevents actual problem-solving.
Encourage Continuous Learning: Seek out opportunities for their professional development – such as delegation of tasks, entrusting a decision to them, asking their take on things without adding your opinion -to build their confidence and skills.
Delegate Authority: Assign tasks that require decision-making to foster independence, raising the bar over time as part of their growth and development.
Create a Safe Environment for Mistakes: Allow team members to learn from errors without fear of undue criticism. Afterall, isn’t that how we learn to do everything? Didn’t you learn to drive by grinding the gears and endless bunny-hops?

By fostering a culture that values learning and autonomy, your team will become more self-reliant and innovative. They will also sense that you trust them and that you care about them as people.

How can I help my team embrace necessary changes, especially when they are resistant?

Leading a team through change requires empathy and clear communication. To facilitate this:

Communicate the Vision: Clearly explain the reasons for the change and how it benefits the team and organisation. Of course, you may be a position where you cannot engage in full disclosure, yet you can still be as up-front about things, and this will earn you a positive reputation.
Remain in your role as a leader and avoid the temptation to slip into a ‘friend first, leader second’ approach.

Many leaders, especially those who were once peers with their team, struggle with stepping fully into leadership. It gets easier and more comfortable with practice. While maintaining strong relationships is important, your team needs a leader who is clear, fair, and decisive—not someone who avoids tough calls to remain ‘one of the team.’
Finding this balance builds respect and ensures you are leading effectively while still being approachable.

Involve the Team: Engage them in the planning process as and when you can to increase buy-in and reduce resistance. They will (or should) understand that you won’t be able to tell them everything you may know about the change.
Be positive without sugar-coating or glossing over concerns raised. Encourage your team to express their concerns openly—help them take responsibility for their role in adapting to change.
Address Concerns Openly: Provide a platform for team members to express their fears and concerns and address them honestly.
Provide Training and Support: Equip them with the skills and resources needed to adapt to the change.
Celebrate Milestones: Recognise and celebrate progress to build momentum and reinforce the positive aspects of the change.

By supporting your team through transitions in a way that they feel supported, you can minimise resistance and foster a more adaptable work environment. Below are recommended courses to help you navigate change successfully:

Leading & Communicating Change
Leadership Essentials
The Art of Emotionally Intelligent Leadership

How can I effectively manage personality conflicts within my team?

Personality differences can lead to conflicts that affect team dynamics. To manage these effectively:

Promote Open Communication: Encourage team members to express their perspectives and listen to each other.
Remind them they are responsible for their emotions, reactions, behaviour and how they communicate.
Mediate Neutrally: Act as an impartial facilitator to help resolve disputes and find common ground.
Establish Team Norms: Set clear expectations for behaviour and communication within the team. Once set, hold these norms, and clearly state how you expect each person to uphold team norms.
Provide Conflict Resolution Training: Equip your team with skills to manage disagreements constructively.
Focus on Shared Goals: Remind team members of common objectives to realign their efforts collaboratively.

Addressing personality conflicts proactively helps maintain a harmonious and productive team environment. While managing conflict within a team can be challenging initially, this is a crucial leadership skill. Remind yourself that you can grow this skill and your confidence in this area.

What strategies can I use to be more assertive without coming across as aggressive?

Assertiveness is about expressing your thoughts and needs clearly while respecting others. To enhance your assertiveness:

Use “I” Statements: Communicate your feelings and needs without blaming others. For example, “I feel concerned when deadlines are missed.” Identify your non-negotiables (i.e. specific needs or desired outcomes) and areas where you can remain flexible.
Maintain Open Body Language: Ensure your posture and gestures are welcoming, which conveys confidence without aggression.
Practice Active Listening: Show that you value others’ input, which balances your assertiveness with empathy. Assertiveness means recognising that your needs, opinions, and viewpoints are equally important to those of others.
Set Clear Boundaries: Clearly define what is acceptable and what isn’t and communicate these boundaries respectfully.
Stay Calm: Manage your emotions, even when discussions become heated, to maintain a composed demeanour.

Developing assertiveness is a skill that benefits from practice and reflection.

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“I now know how to confidently fill the role and perform the functions and powers of a HSR. Claire was very knowledgeable and made the otherwise dry course fun with hands on activities and a down to earth sense of humour.”
Health and Safety Representatives Training

“I am much more confident with adobe software and how to utilise different tools and processes. There are many solutions I can take back to my workplace which will streamline visual communications more effectively. The trainer was fantastic, she was friendly and her lesson pacing was great.”
Adobe InDesign

“Not knowing much about the Acts and Regulation when starting this course to now finishing up, this training has made a huge difference. I rate 10 star for the facilitator, very well spoken and helpful.”
Statutory Supervisor Training

“The facilitator was friendly, highly knowledgeable and clearly an expert. This made such a difference. She explained everything clearly and I couldn't imagine a better facilitator to get across the more complicated features of Excel. This course will make an enormous difference to my capability to analyse data and organise it meaningfully and accurately.”
Microsoft Excel Intermediate

"I would highly recommend ATI-Mirage and the instructor to anyone who would be interested in this area of learning. The level of detail and the quality of the content were excellent"
Articulate Storyline - The Essentials

"Today’s course exceeded my expectations. The tools I have learned today are so valuable. Thank you so much!”
Presentation Skills Training for impact and persuasion

"The course was run very smoothly with Claire Kennedy being very knowledgeable and professional in her delivery and willing to explain and help at every stage. It helps me understand my role as a HSR.”
Health and Safety Representatives Training

"The course was very interesting and very informative in regard to process improvement. The training would help me with implementation of what I have learned in the course today "
Continuous Process Improvement

"I thoroughly enjoyed this training session with Naomi today. She explained everything in such a calm, patient and engaging manner that kept the whole class engaged with her throughout the day. I would happily come back after today's experience."
Microsoft Excel Introduction

Julie was excellent at articulating the course material and responding to real world questions and providing advice that directly assist me with my work. I am more confident in my use of SharePoint and will be able to implement several learnings immediately"
SharePoint End Users

The trainer was articulate, helpful and very knowledgeable by applying great use of practical examples. I am looking forward to applying the things I have learnt in the course into my work.
Power BI (Business Intelligence) - The Essentials

I liked the small class and the fact that I could attend virtually. The virtual attendance worked extremely well for my situation and I found everything easy to hear and see and involvement with the class was not hindered
Supervisor Toolkit

The course was very helpful, and the instructor was very clear and precise in delivering the content. Exactly what I need to boost my confidence at work.
Writing for Government

5 stars to the trainer, very interactive, informative and what a fun session. I am really happy with what I have learnt today and look forward to putting it into practice. The trainer was brilliant, his knowledge and ability to communicate in such a way that accommodated to every individuals' needs was really impressive.
Microsoft Excel Introduction

Thank you for the very informative session, the instructor was professional and really helpful. I love that we worked through practical examples that are useful in everyday work environment
Microsoft Access Intermediate

The course was excellent and covered everything in detail, the best part was going through series of examples and scenarios.
Job Application and Interview Skills

Excellent course, my confidence level has grown through this training.
Microsoft Excel Advanced

Excellent course and did not disappoint. The instructor was very knowledgeable and excellent in presenting high quality course with good flow and examples
Microsoft Word Intermediate

Thank you for this excellent course. I feel more positive about my style of management and optimistic with the new knowledge I have gained through this course. The best part was the module of Encourage the Heart & Enable others to Act.
Leadership Essentials

Great course, I would recommend to others who haven't use many of the features on Word before. It was great being able to work with actual examples and try out the features ourselves. The trainer was very knowledgeable.
MS Word Intermediate

The instructor was engaging, interactive and personable. He explained very clearly and used great examples.
Writing for Government

The trainer was very clear, knowledgeable, hands on and also very patient. This course has exceeded my expectation. High recommended.
MS PowerApps

Excellent delivery, honest, tailored to group and transparency. The facilitator was very thorough, humble and inspirational. I really appreciate the opportunity to learn from him
Public Speaking

This was an excellent 2-day workshop, I feel I've learned a lot and can apply the learning in my workplace. I love that they used different example and models throughout the course.
Managing People and Performance

The course was excellent, perfect pace for beginner user like me.
MS OneNote

I have learnt so much from this course, more than I thought I would. We covered all of the topics thoroughly. The pace of this course is just right, the trainer was great, hands on and very knowledgeable.
MS Excel Introduction

I really enjoyed the virtual learning. The presenter has good energy, I enjoyed the interactive presentation style coupled with the live feed on the data screen.
MS Excel Introduction

I loved this workshop, hands on with practical examples. I have learnt some really useful tips and techniques. I wish I was learning this course much earlier.
MS Word - Working with Report and Manuals

I highly recommend it to others. The trainer is very knowledgeable and interactive, I will be leaving this course with a lot of knowledge that I will be able to use in my work environment. I thoroughly enjoy the group discussions, use of writing ideas on each piece of paper in a group environment to bounce ideas of each other.
Writing for Government

Great training course, the speed was just right, the trainer was very knowledge in the subject and made the information very easy to digest.
MS Word Advanced

Friendly staff and trainer, which made me feel welcome. Great space to think about applying models to work examples and discussion of working examples.
Supervisor Tookit

Through this course, I've gained lots of insights on how I can improve in both my personal and professional life. The delivery was well set out, great pace and the facilitator was fantastic.
Time Management and Personal Productivity

Great course in a small group setting, with plenty of practice and interaction. I thoroughly enjoyed the course. Thank you!
MS OneNote

I am very happy with the virtual version of this course, very informative and I really enjoyed it.
MS Power BI - The Essentials

I have learnt new tips and tricks that I wasn't aware of in this course. I can't wait to share new ideas, the tools and functionality with my team.
Leading Virtual and Remote Teams

I really enjoyed the virtual version of this course, I now have the skill set to apply this in the workforce.
MS Word Intermediate

I have learnt so much through this course, what a wonderful session. The trainer was great, helpful and informative. This course will make my workday so much easier from now on.
MS Excel Introduction

First time joined in the virtual classroom, I really enjoyed the learning, it was great, will do this again.
MS Excel - PivotTables/PivotCharts

I am very happy with what I've learnt today, the trainer was great by going through relevant and practical contents and examples. Highly recommend this course, I will be back doing more training with ATI-Mirage.
MS Excel Intermediate

Clear instruction and user friendly, I have walked away feeling a lot more confident than I felt before the course today.
MS SharePoint - Site Owner

The trainer is very knowledgeable, I found the course very beneficial and gained knowledge in areas I can apply to the workplace in order to streamline existing processes.
MS Excel Intermediate

The facilitator was clear, concise and very engaging. The course was interesting and useful, great workshop for all businesses.
Introduction to Business Writing

The facilitator's ability to gauge the room and personalise her training skill to suit the participants. Highly recommended.
Professional Administration Skills

I feel very positive, I am now equipped at undertaking mindfulness at work and in my personal life. This course has exceeded my expectations. The delivery of the content was excellent and very helpful.
Mindfulness @ Work

I am very happy with the last 2 days of workshops. Plenty of information and would recommend this course for others that want to learn VBA. I enjoyed the in-depth details of the workshops, the pace was perfect. The meeting room was excellent, the staff and trainer were friendly and professional.
MS Excel VBA - Visual Basic for Applications

Great course that gave the participants an opportunity to learn from each other. One key takeaway was self-reflection, and understanding areas that I have to improve as a leader and not only focusing on the team.
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