atimirage, Author at ATI Mirage

3 Strategies for dealing with difficult customers

There is a feeling of underlying stress at the moment. The continued impact of COVID-19, the economic forecast and levels of unemployment rising all playing a part in why some people behave the way they do.

For those of us in a customer service environment, it can be particularly challenging. Providing quality customer care is often what differentiates a business from its competitors. When you have an angry customer, your skills and patience are put to the test. So how do we continue to serve when we are dealing with difficult customers?

Difficult customers come in many varieties and they require slightly different approaches.

Here are our top 3 strategies for dealing with difficult customers.

Separate the person from the problem.

When someone is raising their voice or shouting at you, it’s easy to go with your primal instinct and shout back to defend your position. What if the customer has a valid reason to be so upset? Focus on the message the customer is sending you, rather than how they are sending it. Once you identify the problem assure the customer you’re going to do your best to resolve it..

Show empathy and reassure.

As a society, generally, we have all become very impatient. Life moves much quicker than it did 10-15 years ago, mainly thanks to technology. Anything we want is just a few clicks away. When a customer is demanding and wanting everything immediately it’s important to reassure them. Work as efficiently as possible, while reassuring them you are working on the best solution to fix the problem. Show empathy: ‘I can see you’re in a hurry and I’m working as quickly as I can to….’”

Establish rapport.

When a customer is being difficult find ways to build a rapport to calm the situation. Customers are less likely to heighten their negative emotion if they like you. Build rapport by showing your product knowledge, or experience in handling similar situations before. Listen to what the customer has to say and paraphrase the keywords they use. Show the customer you’re on their side and they are more likely to work with you to solve the problem.

Sometimes, it isn’t you, it’s them. There are some customers who are just never going to be happy. Keep in mind the quote by Shep Hyken “The customer is not always right, but they are the customer. So, if they are wrong, let them be wrong with dignity and respect.” Customers are the core of any business, so do your best to solve the problem and be as proactive as you can

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Dealing with Difficult Customer – and keeping your cool *

Customer Service Excellence *

Telephone Techniques *

Manage Stress, Build Resilience *

Develop Your Emotional Intelligence *

Developing Self Confidence & Assertiveness *

* Also available online as a live, facilitator-led virtual training course

Call us on 9218 9059 or email hello@ati-mirage.com.au

Better virtual meetings – 5 Strategies

For many of us 2020 has changed how we do things, how we work, live and socialise. Working from home is more common – even Seek.com has a “working from home” location search function now.

It’s likely that some of these changes are here to stay. Having your team all in one room to discuss the latest organisation challenges may not happen that often anymore. Now the meeting landscape is led by MS Teams or Zoom which brings challenges. How do we keep the meeting relevant, on time, with engaging content and fit for purpose?

Here are 5 strategies you can use to successfully lead your virtual meetings

Design your meeting around interactivity.

It’s not enough to just copy what you did face-to-face in an online environment. You run the risk of participants switching off or being distracted through boredom. Include ways for people to interact with your key points. You might want to use a voting button through the chat function to help make key decisions, or encourage people to ask questions through the meeting, not just at the end. If your software allows it, then make use of the virtual breakout rooms or virtual whiteboard functions.

Minimise presentations slides.

Virtual meetings work well because people can see each other via their camera. Reduce presentation slides to a bare minimum. Reducing the slides also means reducing the time spent on each slide. To keep your team engaged create variety on-screen using various media (videos, links, guest speakers ect…) to interest all parties. If there is detailed content you want them to have for the meeting, send this to them beforehand, so they can refer to it if needed.

Limit the meeting time.

There is a tendency to increase the time of a meeting due to having it virtually. Yet the opposite is true for successful meetings. Keep them short and to the point, but more frequent, turn your 1-hour weekly meeting to 2 or 3 short meetings throughout the week.

Share the presenting responsibility

Before the meeting consider inviting others to lead a portion of the meeting. This take pressure off you and increases engagement for those who will present. If your meeting calls for open discussion and collaboration ensure you call upon people by name to give their opinions.

For small meetings, don’t use the mute button.

If your group is small enough and background noise isn’t an issue don’t mute everyone. Encourage people to speak spontaneously. A small group can quickly learn to recognise each other’s voices if they regularly work together virtually. People will sometimes talk over each other but will soon get used to it and manage it well

Virtual meetings are indispensable for moving work along between colleagues who live and work remotely. Leading virtual meetings using these strategies will increase engagement, help the meeting be fit for purpose and people wil be happier to participate in them. Remember the more you hold virtual meetings the easier they become.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Leading Virtual & Remote Teams*

MS Teams*

Mastering Delegation*

Organise and Simplify Home and Office*

Continuous Process Improvement

Productivity in Times of Change*

* Available online as a live, facilitator-led virtual training course

For more information, please call us on 9218 9059 or email hello@ati-mirage.com.au

5 Good morning habits to start your week

Who loves to hear the alarm clock on a Monday morning after a relaxing weekend? If you’re like half of the population and hit snooze at least once, you’re not alone! This behaviour typically leads to rushing around to get ready in time. Or stealing minutes from other important tasks, like doing some exercise.

How you start your Monday morning sets the tone for the day and week ahead. Especially when it comes to your mood.

Put down the phone.

If your natural habit is to reach for the phone, either to turn the alarm off or check emails – don’t! The light from the phone can strain your eyes, and depending on the emails you receive overnight they can raise your stress levels. This sets your brain on a path to overthinking and over analysing. As an alternative spend a few minutes stretching in bed. Switch your phone alarm for an old-school plug-in alarm with a radio, or ask Google to play some music to start your day.

Download your thoughts.

Do you find yourself waking up feeling overwhelmed with “life admin”? Trying to balance work/home life pressures can be stressful, so grab a pen and write your thoughts down. Downloading them onto paper means they don’t take up space in your mind. Freeing you to think about other things. Writing down your thoughts removes emotion and helps you rationalise a plan to address them. Consider what you need to do and what can be delegated or done later on. You will feel more in control and able to tackle the day.

Pick your clothes out the night before.

If choosing what to wear in the morning drives you crazy, then pick out your clothes the night before. If you want to be extremely organised pick out your outfits for the whole week, then decide on the morning which one you’d like to wear that day. You’ll be surprised how much time you save.

Move your body.

With many of us in sedentary jobs moving your body is more important than ever. Don’t have time for planned exercise? That’s ok! Try parking your car further away than your usual parking spot. Jump off the bus one stop earlier or take the stairs on the way up to your desk. Take regular breaks at work and consider “walk and talk” meetings with colleagues.

Set a goal for the day.

Decide on something you want to achieve by the end of the day. Make sure it’s realistic. It might be as simple as moving your body more. Or maybe it’s trying a new recipe for dinner, paying a bill you’ve been putting off or reaching a personal best at the gym. Whatever motivates you, build that into your day’s achievements. The feeling of success can last longer than the day itself, so get setting those goals!

Taking these simple steps can make your mornings more enjoyable. Each step doesn’t take a lot of time and can be embraced easily. On the off chance that you can’t focus on them all, pick a couple to add to your morning routine, and appreciate how much better you feel!

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Manage Stress, Build Resilience

Time Management & Personal Productivity

Organise and Simplify Home & Office*

Tame Your Inbox

Finish what you start – 8 Ways to Tackle Procrastination*

* Virtual Class only

Call us on 9218 9059 or email hello@ati-mirage.com.au

Leading in uncertain times

With much of the world in a spin right now it can feel tough to know which way to go to gain traction. If you’re a leader, this means guiding not just yourself but others around you too. The easy route would be to do nothing at all – let the world figure things out on its own. The old saying of “time will tell” can be difficult to follow when you have major business demands and time is not an available commodity.

How do you lead to get through these uncertain times? At ATI-Mirage we meet many clients with this question in mind.

We’ve put together some steps all leaders can take today to lead their teams in uncertain times:

Be Authentic.

Your team will be looking to you for answers, and it’s ok if you don’t know them. Be honest and open with your team on your thoughts and plans for the future. It’s easy to hide behind corporate jargon and spreadsheets. Step out from behind this. Allow yourself to be open to receive feedback and listen to new ideas.

Build Resilience.

Now more than ever we need to increase the “bounce back” ability of resilience. These are turbulent times and not everything will go as planned. That’s ok – so long as you demonstrate resilience to your team. When plans don’t work out, dust yourself off and try again. Stay away from any negative talk, and remain focused on the goals you set.

Show Courage.

Being a great leader means other people follow you, willingly. Your organisation might need to reinvent the way things are done to deal with the new financial climate. Taking risks and leading change to your processes can feel scary. Take a chance and when you do, make sure it’s with conviction. Focus on the trust you have in your team’s capability. Let your team know, even if things don’t work out the way you planned, you will all get through it together.

Trust.

Let your team know you value and trust them. When times are so uncertain, build certainty in the skills and ability your team has. By trusting your team, you can focus on what you “can do” rather than what you have no control over. This works really well to ground thoughts and feelings. Plans become easier to make and increased trust in a team enhances overall well-being.

Increase collaboration.

Acknowledge and value team interdependence. Keep away from boardroom decisions that benefit only a few people. Allow opportunities for team collaboration. When you do this it removes a competitive environment, making space for innovation and creation. Allowing people to work together drives a sense of purpose and this in turn creates accountability. When times are uncertain, building connection provides a solid platform to build upon.

Leaders who can lean into the emerging future with authenticity, resilience, courage, trust and collaboration are the ones who create amazing things in the face of uncertainty.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Supervisor Toolkit – For newly promoted supervisors / Team Leaders

Managing People and Performance

Ignite! Leadership Program for Middle Managers

Emotionally Intelligent Leader with SEIP

Team Chemistry & High Performance

Leading & Communicating Change

Leading Virtual / Remote Teams Virtual Class

Call us on 9218 9059 or email hello@ati-mirage.com.au

3 strategies to get out of a rut

Sometimes we may feel like we are stuck in Groundhog Day. Every day feels the same, as if we are on a hamster wheel going around and around. Tasks we usually enjoy start to feel less interesting, and it seems we not getting anywhere fast. It is normal to feel this way sometimes and is just a part of life. When feelings become overwhelming though and start to affect your wellbeing, it’s time to take action!

Once you have recognised you’re in a rut, it’s time to reflect and wonder what might be triggering it. Coming out of a period of isolation may be the cause for many of us. Has this been going on longer than a few months? What seems to get you down the most? Is it your work routine, or lack of work? When was the last time you spent time with a particular friend?

Here are 3 strategies you can take today to make a difference and break out of your rut.

Change the frame to change the game.

What this means is, if we want change, we have to be the catalyst for it. We need to do things differently in order to get a new perspective. Friendships need some work? Pick up the phone to arrange a catch up, rather than waiting for them. Lost your creativity due to work pressures? Make time for something creative like cooking a new dish for dinner, or getting out in nature to take some photographs. Even something simple like trying a new journey to work, or ordering a different coffee. Do something that’s different to just “the usual”.

Be comfortable with being uncomfortable.

Change can feel awkward at first and you may need time to adapt. It’s easy to give up on the first go. Maybe you decided to change your journey to work, taking the train rather than driving it. On the first attempt it ended up costing you time and you arrived to the office late. It would be easy to say “Nope ,not worth the change!”. But what if you also changed your wake-up habits to get up bit earlier? You gain time back on the train from not driving, so how could you use that time more effectively? Get comfortable with trying new things which take you out of your comfort zone.

Digitally detox.

For many of us social media plays a big part of the day. Have you ever considered how much time you spend on your phone or looking at other people’s pictures? I think most of us would be quite surprised if we stopped to check how many hours per day is wasted, mindlessly scrolling. Subconsciously it can put us in a state of comparisons, leaving us wondering how good/bad our life is compared to what other people show online. This can lead to negative thoughts and compound our feeling of being in a rut. Make a conscious effect for 2 or 3 days to take a digital break. Use your phone for its intended purpose – to make and receive calls/messages. Put a total ban on anything else and see how you feel. You may be surprised how much more enjoyable the days become.

The clues to getting out of our rut start with realising what’s created it in the first place. Spend time reflecting before taking action. You may just find yourself feeling more energized quicker than you thought!

Enjoyed these tips? We have so much more available in our PD training workshops. We can help with tangible tools and support. Check out what’s on offer:

Call us on 9218 9059 or email hello@ati-mirage.com.au

Recharge your energy

The focus in the media has mainly been on those who lost their job or business due to the Covid-19 pandemic. But what about those who worked through it all? For some, the pressure and stress has been huge. Trying to keep up with demand or designing innovative ways to support valuable customers.

Now restrictions are being lifted and there seems to be even more pressure as we look to the future. The demands, the deadlines and expectations of work leave many of us feeling exhausted. As we enter a transition phase the question is asked: “How do we effectively re-energise ourselves so we are able to keep going?”

In order to recharge we need to recognise the costs of energy-depleting behaviours and then take responsibility for changing them. If during Covid-19 you found yourself working long hours every day of the week, these behaviours need to change. Establishing simple rituals can lead to many beneficial results.

Here are our top 5 actions for effectively re-energising to stay motivated and increase performance:

Find activities to fuel you

For extroverts, it could be having a meal with friends or family, having quick catch up phone calls throughout the day or working in open workspace for example. For introverts, activities could involve reading, painting, journaling, spending time in nature, or working in a quiet and private environment for example.

Make sleep your number 1 priority

Sleep is undoubtedly the most powerful restorative tool we have. In reality, even small amounts of sleep deprivation undermine our body’s capacity to repair. The reality is that we are not designed to run like a computer; continuously at high speed for long periods of time. Set an alarm to remind yourself to go to bed each evening at a time that allows enough sleep. You’ll thank yourself in the morning.

Do random acts of kindness

Leaving a kind review or a comment, buy a coffee for a stranger or writing a thank you letter are some ways you can do it. The positive impact on others will recharge you and give you that positive feeling that lasts longer than the action.

Experience novelty

Work in a different environment, take a different route, hop on a random bus, go to a new place, meet new people or learn or try something new. And even when you’re doing routine things, try to notice new things. Set yourself a challenge – like noticing ten new things on a path you’ve walked hundreds of times.

Manage energy rather than time

Energy is a fundamental of high performance and yet we misuse it. Eating highly processed, refined foods and high sugar tends to be a go-to choice when stress or feeling pressured. Instead, choose nourishing foods to make natural energy to fuel your body. Nourishing foods, exercise and staying hydrated helps to boost your energy in a natural way.

Enjoyed these tips? We have so much more available in our PD training workshops. We can help with tangible tools and support. Check out what’s on offer:

Call us on 9218 9059 or email hello@ati-mirage.com.au

Keeping the positives from social isolation

As restrictions in WA start to slowly ease and we look to the future there may be a few questions to consider. What will the new normal look like? How will things be different? What can I continue doing? What do I need to let go of?

The speed at which everyone’s lives changed when the outbreak occurred thrust many of us into a massive adjustment period. Initially, it was all about finding ways to work remotely and setting up home offices. Next came the luxury of “time”. With the travel bans in place, we found ourselves gaining back time. Life slowed down. This opened up opportunities for us to enjoy hobbies, get to know our own neighbourhoods and enjoy new communication methods with friends and family.

So, when life adjusts in the future, how do we hold on to the positive practices social isolation has provided?

Write a list of everything you enjoyed

The global pandemic gave us all the opportunity to do things differently. We may have been pushed us into extremely tough situations. Yet when faced with adversity we may have found comfort in humanity and the coming together of communities. Let the good be your focus. Make a note of all the tasks or actions you took that gave you enjoyment. This is what’s important to continue with as we move into the new norm.

Shift your focus

From your list highlight what is truly important to you. That could be quality family time, making a routine to connect with friends over a drink or spend more time relaxing and enjoying hobbies. Decide what you’d like to keep doing in the months ahead and not left drift away as life moves on.

Make your new priorities a priority!

The same amount of time is given to each and every one of us daily. Its how we use the time that counts. Rather than trying to make these new priorities fit into your old routine, re-work your habits. Let go of tasks or behaviours which provided little value, now looking back in hindsight. Fill your time with things that matter, even if you can only afford 20 mins a day. These small changes can make a huge difference for our future well-being.

The COVID-19 outbreak is an event none of us has ever experienced. If there is some good to come from it all, let’s hold on to that for a more positive future.

We at ATI-Mirage can help with tangible tools and support:

Manage Stress Build Resilience

Manage Stress Build Resilience – Virtual Class

Mindfulness @ Work

Mindfulness @ Work – Virtual Class

Call us on 9218 9059 or email hello@ati-mirage.com.au

Staying engaged and motivated while working from home

We are now a few weeks into the new normal of working at home. Some people may be thriving in this new environment. For others, they may be missing colleagues and a formal office space. Maybe by now the shine of being at home has worn away. Yet work continues and needs to be completed. How do you stay engaged and motivated while being away from your usual workplace routine?

Here are our top 5 tips for keeping motivated and engaged while working from home:

1. Keep all meetings to 30mins or less

We encourage you to over communicate so you feel more connected with your colleagues. But don’t let your meetings drag on. Adjust your agenda to have shorter, sharper meetings. This will boost engagement as the pace picks up and conversations become clearer and more concise.

2. Nominate a social champion

If you naturally have social people in your team, utilise them! Get them to lead social initiatives to encourage connection – such as starting each meeting with a fun fact or sending a question to engage everyone to answer. If you would prefer something more subtle why not create themes for virtual meetings. For example, everyone wears something on their head, or chose a colour a day to coordinate clothes choices for something fun.

3. Create a channel for fun

Engagement stems from being naturally driven to pay attention and get involved. Encourage this by setting up channels for fun topics on your collaborative tool like MS Teams. It could be as simple as sharing new background images for everyone to use on your virtual meetings, sharing funny photos of your pets, or maybe sharing your home cooking disasters and delights. Either way, the more we share the less isolated we will feel

4. Change up your workspace

If you have the ability to, take your laptop outside to work. If you don’t have that option, look at rearranging your current workspace. Maybe de-cluttering is a good option after a few weeks of working. Only have what you need around you and put away everything else. Consider introducing some plants or moving your desk more towards natural light. Small changes can make a massive difference to your state of mind. If you’re comfortable at your desk, you’re more likely to enjoy working there.

5. Learn something new

Now is a great time to develop your skills. Maybe take up a new hobby, read a self-empowerment book in your downtime or formally advance your professional skills. When we learn something new we usually want to share it with those we are connected to. This is a great way to communicate knowledge and increase motivation at the same time. When we are motivated our energy resonates to others, leading to increased connection and engagement for new shared understanding.

Implementing these tips can help foster engagement and connection among team members. This in turn is motivation to achieve more, resulting in strong successful teams.

We at ATI-Mirage can help with tangible tools and support to make working from home easier:

Productivity in times of change – Virtual Class

Organise and simplify home and offices – Virtual Class

MS Teams – Virtual Class

Manage Stress Build Resilience – Virtual Class

Communication & Interpersonal Skills (with DiSC) – Virtual Class

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

Over-communication is the key to remote working

In this changing world, we are all adjusting to the new normal. For some of us we are converting our living rooms into home offices. Many of us may feel disconnected from the visibility a corporate office environment provides. How do we stay connected and continue to collaborate while away from the office?

Here are some points to help boost your communication for remote working:

1. Become comfortable with being vocal:

Seeming like you’re drawing attention to yourself can feel uncomfortable to start with, particularly if you are more introverted by nature. Letting others know what your working on helps to provide more visibility to others. This allows greater opportunity for teamwork and collaboration. Use emails and chat platforms to keep conversations going.

2. Provide meaningful context to your peers:

Communicate to colleagues about topics that matter to them. Don’t just share your own news, talk to others about topics they are interested in. Maybe ask how their project going? If you want to share your own work try linking it back to a piece of work they did so you can celebrate success together. Without meaningful context you may come across to others as self-promoting rather than a team player.

3. Consistency:

Approach communication in a consistent manner. This means creating a routine for when and how you connect with your colleagues. For some people this could be a group web chat every day at 9am over a coffee. Or others might enjoy a casual “huddle” every afternoon at 2pm. These communication opportunities are above and beyond the standard work meetings.

4. Ask Questions:

Quality questions provide quality answers to gain clarity. Don’t be shy when it comes to clarifying your key work priorities. What you think is important may differ for others. Without being in the same room as your colleagues you may miss out on small bits of information. Asking questions to your colleagues can help to steer away from your own assumptions and keep you on track.

5. Collaborate:

Find ways to complete your work to involve other people. Working remotely for long periods of time can be isolating. On top of all the social distancing, we have to do working alone can compound things. Look at your daily tasks and break them down, so they can be shared. Even if it’s just sharing an idea with a colleague, or drafting an email for them to proof read for a second opinion.

Creating a culture of over-communication allows colleagues to feel more connected and in-sync with each other. This will be even more rewarding once offices re-open and life goes back to a sense of normal again.

We at ATI-Mirage can help with tangible tools and support to make working from home easier:

Communication & Interpersonal Skills (with DiSC) – Virtual Class

Leading Virtual and Remote Teams – Virtual Class

MS Teams – Virtual Class

Collaborate with Office 365 – Virtual Class

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

How to work from home (for more than a couple of days)

The opportunity to work from home might sound like a fantastic idea. You can be comfy in your own surroundings and have grand ideas of getting “so much work done”. For some of us this may be very true. For others though, working from home can mean demonstrating discipline and creating a “new normal” as our home morphs into our new workspace.

Here’s our best tips for managing your work from home.

Technology, technology, technology:

If you’re a manager and enjoy the ability to see what your team are doing, working from home could give you a sense of overwhelm. “How do I know the work is still being done?”. Or maybe you’re a team member who just enjoys the social aspect of being in an office environment. Technology is there to help you. Explore what your organisation already has access to as part of their suite of programs. Skype for Business, Microsoft Teams and even Tasks in Outlook are all features you could use to support remote team visibility. Keep your focus for new technology on demonstrating results, rather than to “keep an eye on people”. You’ll find more uptake and acceptance from people when introducing new tech tools.

Be flexible with your work hours:

If you live with other people, especially children, working from home can be challenging. There may need to be a new routine you create in order to get the work done. For example, maybe start your day at 5am so you have a couple of quiet hours before everyone else wakes up. Not a morning person? Try working later in the afternoon. You may need to break your day up, working in 1-hour blocks over a longer period for example. Be proactive and work to suite your home schedule, rather than trying to make your office routine work at home.

Adjust your response time expectations:

Being office-based we have the luxury of sitting next to a colleague we need answers from. Just because we are at home doesn’t mean 24/7 availability. If someone hasn’t got back to you straight away it could be they have stepped away from their laptop for a break, or maybe they are preparing some lunch. If you have urgent matters that need attention, consider picking up the phone or using a web-based video chat instead of firing off multiple emails.

Communicate:

If there are other people you share your home with. Let them know your work plans for each day. Maybe you select a room to become your new office space. Create respectful boundaries to let other know what to do if they want to access the room or want to talk to you while you are working. Likewise, if you have created a new work routine at home, communicate this to your colleagues so they know when you’ll be available to answer any questions they might have.

Never work from bed:

When deciding on where you work in your home, try to stay away from your bedroom. Bringing work into a private space can blur the lines between work stress and relaxation time. This can impact your ability to fall asleep at night or feel motivated in the morning. Keep your bedroom as a place to unwind after your day rather than an extended office space.

Keep track of your downtime:

Taking regular breaks when working from home is important so you don’t feel overwhelmed. Time can move quickly when you are at home and its easy to get caught up in a domestic task. Keep an eye on the time you spend away from your work. Consider having a 20min alarm set, so you can get back to work and achieve those work goals you’ve set.

Socialise – virtually:

While it’s important to get your work done working from home it’s also important to keep up the social connection to your colleagues. Don’t be afraid to send chat messages to your colleagues on a social level too. Convert your morning coffee chats into online chats to keep the connection going while you are physically apart. Just be mindful of how much time you’re using for this.

Working from home can provide a great opportunity to have work/life balance. Find the best way that works for you and enjoy the experience!

We at ATI-Mirage can help with tangible tools and support to make working from home easier.

See our PD & IT schedules for our virtual, live facilitator-led courses.

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

Here are our top 3 strategies for dealing with difficult customers.

Separate the person from the problem.

Show empathy and reassure.

Establish rapport.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Here are 5 strategies you can use to successfully lead your virtual meetings

Design your meeting around interactivity.

Minimise presentations slides.

Limit the meeting time.

Share the presenting responsibility

For small meetings, don’t use the mute button.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

How you start your Monday morning sets the tone for the day and week ahead. Especially when it comes to your mood.

Put down the phone.

Download your thoughts.

Pick your clothes out the night before.

Move your body.

Set a goal for the day.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

We’ve put together some steps all leaders can take today to lead their teams in uncertain times:

Be Authentic.

Build Resilience.

Show Courage.

Trust.

Increase collaboration.

Enjoyed these tips? We can help with tangible tools and support. Join us for our next workshops:

Here are 3 strategies you can take today to make a difference and break out of your rut.

Change the frame to change the game.

Be comfortable with being uncomfortable.

Digitally detox.

Enjoyed these tips? We have so much more available in our PD training workshops. We can help with tangible tools and support. Check out what’s on offer:

Here are our top 5 actions for effectively re-energising to stay motivated and increase performance:

Find activities to fuel you

Make sleep your number 1 priority

Do random acts of kindness

Experience novelty

Manage energy rather than time

Enjoyed these tips? We have so much more available in our PD training workshops. We can help with tangible tools and support. Check out what’s on offer:

So, when life adjusts in the future, how do we hold on to the positive practices social isolation has provided?

Write a list of everything you enjoyed

Shift your focus

Make your new priorities a priority!

Here are our top 5 tips for keeping motivated and engaged while working from home:

1. Keep all meetings to 30mins or less

2. Nominate a social champion

3. Create a channel for fun

4. Change up your workspace

5. Learn something new

We at ATI-Mirage can help with tangible tools and support to make working from home easier:

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

Here are some points to help boost your communication for remote working:

1. Become comfortable with being vocal:

2. Provide meaningful context to your peers:

3. Consistency:

4. Ask Questions:

5. Collaborate:

We at ATI-Mirage can help with tangible tools and support to make working from home easier:

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

Here’s our best tips for managing your work from home.

Technology, technology, technology:

Be flexible with your work hours:

Adjust your response time expectations:

Communicate:

Never work from bed:

Keep track of your downtime:

Socialise – virtually:

We at ATI-Mirage can help with tangible tools and support to make working from home easier.

See our PD & IT schedules for our virtual, live facilitator-led courses.

And please let us know if you need assistance with the transition to remote working as well as help overcoming the challenges. Call us on 9218 9059 or email us hello@ati-mirage.com.au

Acknowledgement of Country