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Being a leader in today’s workplace is complex. With rapid change, diverse teams, and emphasis on accountability, leaders must make decisions that consider people and culture as much as performance and cash flow.

Leaders must be ethical as well as effective.

What Is Ethical Leadership?

Ethical leadership relates to leading with honesty, integrity and accountability. These leaders don’t just focus on what’s profitable in the short term. Instead, they consider what is right, fair and responsible. This can be seen through a range of different traits, such as:

• Fairness
• Empathy
• Consistency
• Transparency

These qualities allow leaders to build credibility and set the tone for workplace culture through ethically leading by example.

Technical skills and lived experience are still important. But they are no longer enough on their own. Long-term organisational success depends on leadership grounded in trust and understanding.

Employees look for workplaces and leaders who act in line with their values and make decisions that put people first.

This is the basis of ethical leadership, a sought-after skill that’s associated with promoting ethical behaviour across the whole organisation.

Why Ethical Leadership Matters in Today’s Workplace

Ethical leadership strengthens the reputation of the organisation both internally and externally.

Leaders who consistently demonstrate ethical behaviour inspire loyalty and commitment. This has the benefit of reducing employee turnover and driving business success.

With stronger collaboration and better decision-making, ethical leadership makes the entire team feel more valued and respected.

According to organisation-based self-esteem studies, the trust that comes with ethical leadership results in employees feeling valuable to the organisation. This has the flow-on effect of increasing their self-esteem and engagement.

DISC Leadership and Ethical Management

One way for leaders to strengthen their ethical radar is through developing deeper self-awareness and empathy. Yes, those traits can be learned with the right leadership development program.

Tools such as extended DISC profiles apply a practical structure to this concept.

They enable leaders to understand how individual employees approach decision-making and the subtle cues in their communication.

DISC Profiles and Leadership Styles

DISC profiles are a widely used behaviour system that helps leaders understand personality traits and workplace dynamics. It identifies the predominant characteristics of the team.

The four DISC profiles are:

• D (Dominance): Results-oriented and decisive, often thriving on challenges and taking a direct approach to communication.
• I (Influence): Sociable and outgoing, great at building relationships, and skilled at motivating or persuading others.
• S (Steadiness): Supportive, patient, and dependable, prioritising calm and stability through non-confrontational communication.
• C (Compliance): Detail-oriented and analytical, placing a high value on accuracy and precision in their work and communication.

Understanding DISC profiles helps a leader communicate more effectively and manage a range of personalities, including the challenging ones.

However, humans rarely fit neatly into one box. That’s why at ATI-Mirage, we follow an extended DISC or eDISC approach.

Where DISC profiles are based on 16-32 character traits, eDISC analyses. This provides a more detailed map for professional development and communication.

How Extended DISC Profiles Influence Ethical Leadership

Dominance (D):

Leaders with a Dominance style are driven and assertive. While this can be an asset in challenging situations, they may need to balance these tendencies with empathy and consideration of those perspectives to ensure ethical outcomes.

Influence (I):

Influence-style leaders excel in communication and building relationships, fostering openness and transparency. They may need to ensure that this optimism and seeking a consensus don’t override their objectives.

Steadiness (S):

Steadiness-oriented leaders are naturally supportive and consistent, which helps to build trust and inclusion. Their calmness promotes ethical stability, but they may struggle in approaching issues directly due to their tendency to avoid conflict.

Compliance (C):

Compliance-style leaders are focused on rules and accuracy. While this reinforces integrity and accountability, they may need to learn how to be more flexible and empathetic.

Understanding the four DISC profiles doesn’t just make interactions more productive. It also makes decisions more ethical.

Which Style Is Best?

No one style is better or more ethical than another. Effective leaders draw on different aspects depending on the situation, and use eDISC principles to dig deeper:

• Clarifying someone’s ‘natural’ and ‘adapted’ styles to understand who they’re speaking to.
• Accounting for underlying emotions and motivations.
• Identifying causes of friction or miscommunication.
• Monitoring long-term behavioural changes rather than relying on static profiles.

This is what extended DISC leadership really means. It’s about being fluent with different personality types to motivate, negotiate, navigate conflict, and adapt communication techniques to the audience and format.

Managers with a deeper awareness of their employees’ behavioural styles, strengths, and communication preferences are better placed to get buy-in on important decisions. They are also more likely to consider the impacts from their employees’ perspectives.

Data holds enormous value, but it only becomes useful when it tells a story people can understand. Many organisations collect huge amounts of information yet struggle to turn it into clear, actionable insights.

That is where Microsoft Power BI makes a difference in decision-making. In skilled hands, Power BI transforms raw data into clear insights that drive smarter decisions. Understanding what Power BI can do and why training matters helps you unlock the full potential of your data.

What Can Power BI Do?

Power BI is Microsoft’s business intelligence and data visualisation tool. It connects to hundreds of data sources, from Excel spreadsheets to cloud-based systems, and turns complex information into clear, interactive dashboards.

Its purpose is simple: help professionals connect, model, and share data insights with ease. Whether you are tracking sales, analysing budgets, or monitoring performance, Power BI brings everything together in one visual, real-time workspace.

Power BI is a platform that turns data into opportunity. For Australian workplaces, that opportunity lies in clearer decisions, faster reporting, and stronger collaboration.

Power BI in Numbers

Power BI now has over 375,000 business customers and 6 million developers worldwide, with 95% of Fortune 500 companies using it to drive data-led decisions.

For Australian organisations, this level of global adoption proves that Power BI is not just another analytics tool but a benchmark for business intelligence.

Companies that embrace it gain faster insights, stronger collaboration, and a clearer competitive edge in an economy that increasingly rewards data-driven strategy.

How Power BI Transforms Your Data Story

Here’s how Power BI turns complex data into actionable stories that drive smarter decisions:

Connects Data Sources

Power BI links seamlessly with tools you already use, such as Excel, SharePoint, SQL databases, and cloud services like Azure or Salesforce. You can pull all this information into one dashboard, remove silos, and reduce manual data entry.

Cleans and Models Data

Raw data often contains errors, duplicates, and inconsistencies. Power BI’s Power Query and data modelling tools clean, merge, and organise information automatically. You get accurate, reliable data ready for analysis.

Visualises Insights

Charts, graphs, and interactive dashboards bring your data to life. You can highlight trends, compare metrics, and explore scenarios instantly. Data visualisation turns numbers into stories that people remember.

Encourages Collaboration

Teams can share dashboards through Microsoft Teams or publish them securely to the Power BI Service. Everyone works from the same live data, improving alignment and accountability across departments.

Supports Real-Time Analysis

Power BI updates dashboards automatically as new data arrives. Managers see performance shifts as they happen and can act immediately instead of waiting for monthly reports.

Together, these features allow Power BI to transform static reports into dynamic, story-driven insights that guide business strategy.

Benefits of Using Power BI in the Workplace

Power BI changes how teams think and work:

• Improved decision-making: When you visually present information, patterns become clear. Power BI helps teams make informed decisions based on evidence, not assumptions.
• Enhanced efficiency: Manual reporting can take hours or days. Power BI automates data refreshes, calculations, and visual updates, saving time and reducing errors.
• Greater transparency: With shared dashboards, employees and leaders access the same data in real time. This visibility builds trust and ensures everyone works toward shared goals.
• Competitive advantage: Power BI empowers organisations to spot opportunities and risks early, supporting proactive strategies that keep them ahead.

Examples of Power BI in Action

Power BI helps finance teams track budgets, monitor cash flow, and forecast revenue with interactive models. They can spot overspending and trends instantly to make faster, data-driven financial decisions.

Sales, marketing, operations, and HR teams also benefit. Power BI analyses campaigns, manages pipelines, improves supply chain visibility, and highlights workforce trends, helping leaders make confident, evidence-based decisions across every part of the business.

Learn more: Mastering Data with Power BI Essential Training at ATI-Mirage.

Why Training Matters for Unlocking Power BI’s Potential

Power BI is powerful and intuitive, but its advanced features require expertise. Without training, many users only scratch the surface of what is possible.

Professional Power BI training helps you:

• Build customised dashboards tailored to your organisation’s goals
• Use advanced modelling and DAX (Data Analysis Expressions) formulas to perform complex calculations
• Integrate Power BI with Microsoft 365 tools such as Excel, SharePoint, and Teams for seamless collaboration
• Design reports that tell stories your audience can understand at a glance

Structured learning ensures you move beyond basic charts to create interactive data experiences that inform strategy and inspire confidence.

Learn more: Power BI Advanced: Impactful Dashboards with DAX and Data Modelling.

Power BI Training in Perth and Online

At ATI-Mirage, our Microsoft Power BI training helps professionals harness their data and turn it into insight:

What You’ll Learn

• Build dynamic, interactive dashboards that showcase key performance metrics
• Connect multiple data sources and automate report updates
• Use Power Query to clean and transform data efficiently
• Write DAX formulas to perform advanced analysis
• Publish and share dashboards securely within your organisation

Upcoming Courses

• Microsoft Power BI Training – The Essentials
• Microsoft Power BI Intermediate – Data Modelling with Power Query
• Microsoft Power BI Advanced – Create Performance Measures with DAX

Our training comes with a 100% quality guarantee and post-course help desk support, so you can keep learning long after the session ends.

With more than 220,000 happy participants, ATI-Mirage is a trusted Microsoft Partner delivering leading IT and professional development courses across Australia.

Ready to transform your data story? Book your Power BI training in Perth or online today.

Transform Data into Decisions

Power BI gives organisations the tools to turn raw numbers into stories that inspire action. It helps teams connect data, visualise results, and make informed decisions faster. To get the most out of it, you need to know how to use it effectively.

Investing in Power BI training is an investment in clarity, efficiency, and confidence. Reach out today at (08) 9218 9059 or hello@ati-mirage.com.au and learn how to bring your data to life.

Statutory supervisors play a critical role in Western Australia’s mining and resources industry, with legal responsibility for safety, risk management, and compliance on-site. To strengthen safety standards, WA has introduced mandatory training for these roles under Schedule 26 of the Work Health and Safety (Mines) Regulations 2022.

Statutory supervisors must complete updated statutory supervisor training before March 30, 2026, to remain compliant. Here, we explain what the training covers, who must complete it, and how to prepare for the coming changes.

What are Statutory Positions?

Western Australian WHS legislation requires mine operators to appoint suitably qualified and competent individuals to specific statutory roles outlined in Schedule 26 of the Regulations. These roles hold direct accountability for supervising safety-critical work across mining operations.

There is a wide range of appointed positions, including:

• Underground supervisor (non-coal): Oversees underground mining activities and ensures work is carried out safely within designated areas.
• Underground supervisor (coal): Manages underground coal operations, with a strong focus on ventilation, gas management, and high-risk controls.
• Restricted quarry manager: Supervises quarry operations and ensures safe extraction, processing, and equipment use.
• Statutory supervisor: Holds direct responsibility for safety management within a defined work area or operational zone.
• Mine air quality officer: Monitors air quality, dust, and atmospheric conditions to protect worker health.
• Noise officer: Manages noise risks and implements controls to reduce hearing-related hazards.
• Electrical supervisor: Oversees electrical installations and maintenance to ensure compliance and prevent electrical incidents.

You can access the full list of approved WHS risk management units for statutory positions through the relevant regulatory authority.

What is a Statutory Supervisor Course?

A statutory supervisor course in WA provides a formal qualification for supervisors and managers in mining and resource operations. It equips supervisors with the judgment and leadership skills required in regulated, high-risk environments.

WA mining WHS regulations require statutory supervisors to demonstrate a defined set of competencies:

• Risk management and hazard identification: Supervisors must understand how to identify hazards, assess risks, and apply effective control measures. Supervisors must also recognise changing site conditions and respond proactively.
• Incident investigation and reporting: The training teaches supervisors how to respond to incidents, conduct investigations, and report outcomes correctly. Proper incident management reduces the likelihood of recurrence and supports continuous improvement.
• Communication and leadership for safety: Supervisors learn how to communicate safety expectations clearly, consult with workers, and lead by example in high-risk environments.
• Legislative compliance and duty of care: Participants gain a clear understanding of their legal responsibilities under WA’s WHS (Mines) Regulations, including personal duties and organisational obligations.

Safety Risks in the Australian Mining Industry

In the last financial year, Western Australia recorded over $250 billion in mineral and petroleum sales. These figures demonstrate the scale and economic importance of mining operations across the state.

At the same time, mining remains one of Australia’s highest-risk industries. The sector records a fatality rate of 3.4 deaths per 100,000 workers, among the highest across all industries.

In 2024 alone, the mining industry recorded 10 fatalities, representing a 39% increase above the five-year average. These outcomes highlight the need for strong supervision and disciplined risk management in large-scale mining operations. Formal competency standards are essential for statutory roles that control high-risk activities.

Why the March 30, 2026 Deadline Matters

LGIRS requires all statutory supervisors to complete Schedule 26 training by March 30, 2026. The requirement applies across all Western Australian mining operations.

Training demand will increase as the deadline approaches. Early enrolment helps organisations secure places and reduce last-minute compliance pressure.

Learn more: Importance of WHS Training for Statutory Roles in Mining.

ATI-Mirage Schedule 26 Statutory Supervisor Training in WA

The Schedule 26 Statutory Supervisor Training is a three-day course that prepares supervisors to comply with the Western Australian Work Health and Safety (Mines) Regulations 2022.

If you hold or plan to hold a statutory supervisor role, this course delivers the nationally recognised requirements under Schedule 26. The training uses structured, assessment-based learning aligned with WA regulations.

You learn how to apply your legal duties in real mining environments, with a focus on safety leadership, supervision, and compliance in high-risk work areas. The course combines practical learning with formal assessment to support confident decision-making.

Through practical assessment and applied learning, this course enables you to:

• Identify and manage hazards and risks
• Implement and monitor WHS systems and procedures
• Communicate safety expectations clearly
• Respond to incidents and emergencies
• Understand your responsibilities under Schedule 26

Flexible delivery and hands-on support reduce scheduling pressure as the deadline approaches.

Who Should Complete This Training?

Schedule 26 statutory supervisor training applies to a broad range of professionals in the mining and resources sector.

Supervisors, managers, and team leaders with responsibility for operational safety must complete the training to meet regulatory requirements. The requirement applies to individuals currently appointed to statutory positions under Schedule 26.

Organisations may also nominate emerging leaders or high-potential employees to complete the training as part of succession planning and workforce development.

Consequences of Not Meeting Schedule 26 Requirements

If statutory supervisors do not meet Schedule 26 eligibility requirements, mine operators must address the non-compliance. WorkSafe WA and  LGIRS may identify issues through inspections and regulatory activities.

WorkSafe Mines Safety inspectors remain active in the WA mining sector. In one recent quarter, inspectors actively intervened through 152 regulatory actions, including 38 prohibition notices that immediately halted unsafe activity.

When regulators identify non-compliance, they may issue improvement or prohibition notices and restrict specific work activities until organisations achieve compliance.

Supporting Safer Mining Operations Through Schedule 26

Schedule 26 statutory supervisor training now forms a core requirement for supervisors and managers in Western Australia’s mining and resources industry. It plays a vital role in ensuring safety, leadership capability, and legal compliance across high-risk operations.

With the March 30, 2026, deadline approaching, early action is essential. Enrolling in ATI-Mirage’s statutory supervisor training helps you remain compliant, confident, and prepared to meet your statutory responsibilities while supporting safer, more effective worksites.

The return to work after the holidays often comes with renewed energy, but also pressure to hit the ground running. Expectations are high and inboxes are full, which can make the return to work more stressful than it should be.

Learning how to manage stress at work is essential to keeping a cool head during this transition. With the right stress management strategies and support from structured wellness courses, it is possible to reset calmly and build resilience for the year ahead.

Why Work Stress Peaks at the Start of the Year

The pressure to start strong often leads to overcommitment, increasing fatigue as multiple early-year demands converge. Safe Work Australia’s 2025 data shows that mental health conditions now account for around 12% of serious workplace injury claims, with claims continuing to rise year on year.

Common contributors include:

• Readjusting to work routines after time away, including early mornings, meetings, and deadlines.
• Teams often introduce new goals and performance expectations all at once.
• Catching up on backlogged work, emails, and unfinished projects.
• Balancing personal resolutions alongside professional responsibilities.

The Importance of Managing Stress at Work

Workplace stress affects more than short-term comfort. When left unmanaged, it can reduce concentration, slow decision-making, and increase the likelihood of mistakes. Over time, this impacts productivity and confidence.

Ongoing stress also places pressure on mental health. Employees may feel drained, irritable, or disengaged, which can strain workplace relationships and reduce collaboration. These patterns increase the risk of burnout if they persist unchecked.

Effective stress management supports both well-being and performance. Employees who manage stress well tend to:

• Maintain focus during busy periods
• Communicate more clearly with colleagues
• Respond to challenges with greater emotional balance

Addressing stress early in the year helps establish healthier habits that support sustainable performance throughout the months ahead.

7 Practical Ways to Manage Stress at Work in the New Year

Learning how to manage stress at work does not require major changes or unrealistic expectations. Small, consistent actions can significantly reduce pressure and improve clarity.

1.     Prioritise and Plan

Clear priorities help you reduce uncertainty and regain control of your workload. Planning matters, as 41% of Australian workers report constant stress. Breaking larger goals into smaller tasks, setting weekly priorities, and allowing realistic timeframes help work feel achievable rather than overwhelming.

2.     Set Healthy Boundaries Early

At the start of the year, you may feel pressure to say yes too often, which can quickly lead to exhaustion. Set healthy boundaries by staying realistic about your workload, protecting start and finish times, and limiting unnecessary meetings to support long-term stress management.

Learn more: Mastering Team Dynamics Through Emotional Intelligence.

3.     Stay Organised

Strong organisation helps you reduce mental clutter and feel more in control at work. Safe Work Australia identifies poor work design, including unclear tasks and systems, as a key psychosocial hazard linked to workplace stress. Using one task system, keeping calendars current, and clearing digital clutter support calmer decision-making throughout the day.

4.     Take Breaks and Incorporate Movement

Regular breaks help you maintain focus and manage mental fatigue during the day. Rest is important, as 92% of Australian workers report feeling fatigued or low on energy. Short pauses and gentle movement help release tension and support mental clarity without disrupting productivity.

5.     Communicate and Delegate

Stress increases when you try to manage everything alone. Reduce pressure by communicating early about workload, sharing tasks where possible, and clarifying expectations with others, as effective delegation supports teamwork, efficiency, and better stress management.

Learn more: The Importance of Understanding Communication Styles in the Workplace.

6.     Practise Mindfulness and Self-Care

Mindfulness helps you stay aware and emotionally balanced during busy periods. Simple practices like controlled breathing, reflection breaks, quality sleep, hydration, and regular meals all play an important role in how well you manage stress at work.

7.     Recognise Progress

Early in the year, progress often builds gradually. Acknowledge completed tasks and small wins to stay motivated, maintain perspective, and reinforce a sense of control without constant pressure to push harder.

Building Resilience Through ATI-Mirage Wellness and Stress Management Training

You build stronger stress management skills through practice and guidance. ATI-Mirage wellness training equips you with practical, evidence-based tools you can use immediately. Experienced facilitators guide you through real workplace scenarios, with flexible delivery options to suit you and your team.

Avoid Burnout @ Work

Avoid Burnout @ Work is a popular practical workshop that helps you understand how burnout develops and how to recognise early warning signs before stress becomes overwhelming. The session explores common workplace factors that contribute to burnout and supports you in building simple, effective strategies to manage overload and strengthen support systems at work.

This course is now available as a one-on-one session or a private group workshop, tailored to your needs. It’s ideal for professionals at all levels and can be customised for organisations committed to prevention and well-being.

Book your personalised session today and gain practical tools to manage stress and protect your well-being.

Wellness Courses at ATI-Mirage

ATI-Mirage offers a focused range of wellness courses designed to help you build resilience, support mental health, and maintain sustainable performance at work. These courses develop practical skills you can apply immediately, whether you are attending as an individual or as part of a team.

Wellness Course	Focus
Develop Your Emotional Intelligence	Building self-awareness, emotional regulation, and stronger workplace relationships
Mindfulness @ Work	Practical mindfulness tools to improve focus and manage stress
Psychological Safety @ Work	Creating environments where people feel safe to speak up and contribute
Resilience @ Work	Building coping strategies to stay effective under pressure

You can also explore additional wellness training options in person and online, including:

• Mental Health First Aid
• Emotional Intelligence for Teams
• Change Fatigue @ Work
• Self Confidence and Assertiveness training, and more.

Book today and choose the wellness course that best supports your goals and your workplace.

Prioritise Wellbeing in 2026 from Day One

The start of the year brings pressure, but it also gives you the chance to reset how you work. When you learn how to manage stress at work early, you reduce the risk of burnout and build healthier, more sustainable habits. Investing in stress and burnout management and wellness courses benefits both individuals and organisations.

Book your course today by calling (08) 9218 9059 or emailing hello@ati-mirage.com.au and set clear foundations for healthy work in 2026.

Microsoft Power Apps and Power Automate are helping organisations simplify operations and achieve more with less effort. Understanding how these tools work is essential for building agile, efficient systems that keep your business competitive.

Our experts at ATI-Mirage can help you harness their full potential to automate workflows, connect data, and empower your teams to work smarter every day.

What are Power Apps and Power Automate?

Both tools sit within the Microsoft Power Platform, which integrates with Microsoft 365 and hundreds of other business applications.

Power Apps is a low-code app development platform. It allows users to build custom applications that fit unique business needs. You can design apps for mobile or desktop use without extensive programming experience. Whether you need a digital form, data entry tool, or dashboard, Power Apps lets you create it quickly and securely.

Power Automate, on the other hand, is all about automation. It connects different systems and apps to handle repetitive tasks automatically. Think of it as your digital assistant, quietly taking care of approvals, notifications, and data transfers in the background.

Why Use Power Apps and Power Automate for Business Processes?

Australian businesses face increasing workloads, data complexity, and rising expectations for speed and accuracy:

• Efficiency: Automate repetitive manual tasks and free up your team for more valuable work. No more chasing emails or updating spreadsheets by hand.
• Accuracy: Automation minimises human error. When processes run automatically, data remains consistent and reliable across systems.
• Scalability: As your business grows, these tools adapt. You can expand workflows or apps without overhauling existing systems.
• Accessibility: Both Power Apps and Power Automate use a low-code environment, allowing employees without technical backgrounds to build solutions easily using visual drag-and-drop interfaces.

How Power Apps and Power Automate Work Together

Power Apps and Power Automate work together to create an efficient system that manages your information. They capture, process, and deliver data in real time, helping you work faster and more accurately.

You can use Power Apps to collect information through custom forms or mobile apps. Your team enters and accesses data securely from any device, keeping everything accurate and consistent across your organisation.

Power Automate runs workflows that manage approvals, notifications, and data routing instantly. When you submit a leave request in PowerApps, it alerts your manager, logs the request, and updates payroll records automatically to save time and prevent errors.

Examples of Streamlined Business Processes

In Human Resources, they cut paperwork and boost efficiency. Power Apps captures employee details, while Power Automate routes the information to the right departments for onboarding and approvals.

In Finance, you can automate expense claims and invoice approvals to prevent delays. Staff use PowerApps to submit requests, and Power Automate routes them through the correct approval chain to keep every step on schedule.

Operations teams benefit too. You can track inventory, manage maintenance requests, and update supply chain data easily. Power Apps show real-time information, while Power Automate updates records instantly.

In Customer Service, Power Automate logs tickets, assigns them, and sends automatic follow-ups, while Power Apps displays their status in a clear dashboard for faster, consistent service.

Discover more options: Master Microsoft SharePoint for Smarter Collaboration.

Benefits of Learning Power Apps and Power Automate

While both tools are intuitive, professional training helps unlock their full potential. Learning how to design and automate workflows properly can transform how your business operates.

1. Deeper Understanding of Advanced Features

Training shows you how to use features like connectors, expressions, and triggers. You’ll learn how to integrate Power Apps and Power Automate with SharePoint, Teams, Excel, and other Microsoft 365 tools.

2. Customised Solutions for Real Business Needs

Instead of using generic templates, you’ll learn to design apps and workflows tailored to your organisation’s unique requirements, ensuring each solution fits your goals and systems perfectly.

3. Greater Confidence and Independence

Through structured learning, you’ll gain the skills to build, test, and deploy solutions independently, reducing reliance on external developers and lowering long-term costs.

4. Stronger Collaboration Across Teams

When staff understand these tools, collaboration improves. Power Apps enables shared access to live data, and Power Automate ensures everyone stays informed with instant updates.

Real Business Impact

The results speak for themselves. Studies show that organisations using workflow automation can reduce manual processing time by up to 25%. When staff spend less time on repetitive admin, they can focus on innovation and customer experience.

Power Apps and Power Automate also help standardise processes. Teams follow consistent workflows, which strengthens compliance and audit readiness. With everything tracked digitally, transparency improves, and managers gain real-time visibility into performance.

Automation doesn’t mean that people will be replaced but supported. By removing friction from daily operations, these tools help teams perform better, reduce stress, and maintain focus on meaningful work.

Learn more about improving your performance: Work Smarter with Microsoft 365.

Getting Started with Power Apps and Power Automate

Starting small is often the smartest approach. You can begin by automating one process, such as approval requests or data collection. Once you see the results, scaling up becomes easier.

At ATI-Mirage, our expert-led courses guide you through every step.

Microsoft Power Apps Training – Introduction

Turn ideas into apps without coding. This practical course introduces Microsoft Power Apps and shows you how to build simple Canvas Apps that connect to Excel or SharePoint. Learn to use templates, add screens and forms, and publish apps that improve workflows.

Train with expert facilitators in Perth or online.

Book Your Course Today 🡲

Microsoft Power Automate Training Courses – The Essentials

Automate routine tasks and save time. Learn to use Microsoft Power Automate to create simple workflows that connect apps like Teams, SharePoint, and Outlook. Build, test, and manage automated processes that boost team productivity.

Available in-person at our Perth CBD centre or online.

Book Your Course Today 🡲

Build a More Efficient, Connected Workplace

Microsoft Power Apps and Power Automate are transforming how organisations work. They simplify processes, reduce workloads, and boost productivity across every department. With the right training, you can turn everyday challenges into efficient, automated solutions.

Book your Power Automate training or Power Apps training today. Call (08) 9218 9059 or email hello@ati-mirage.com.au to streamline your business, empower your people, and make every process smarter.

Strong communication is the foundation of every successful workplace. How you express yourself shapes collaboration, trust, and productivity. Everyone communicates differently, and these differences can either strengthen or strain relationships.

Understanding communication styles in the workplace helps bridge gaps, reduce conflict, and foster inclusion. Our experts at ATI-Mirage are here to teach you how to recognise and adapt to these styles through practical advice and hands-on communication courses.

What are Communication Styles in the Workplace?

Communication skill styles are the habitual ways people share information, give feedback, and interpret messages. They include tone, pace, word choice, and body language. In a workplace, these styles influence how teams collaborate, solve problems, and make decisions.

Common communication skill styles include assertive, passive, passive-aggressive, direct, indirect, analytical, and supportive. None of these is inherently better than another. What matters is recognising them and adapting to different situations and people. Awareness and flexibility make communication effective, respectful, and inclusive.

Learn more: How to Create Psychological Safety at Work Through Leadership.

5 Most Common Communication Styles and Their Impact

Different communication styles can complement each other or clash, depending on how you use them:

Assertive Communication

This style balances confidence with respect. Assertive communicators express opinions clearly while considering others. They set boundaries and give feedback constructively. This style fosters trust and is ideal for leadership roles.

Passive Communication

Passive communicators avoid confrontation and agree to maintain harmony, even when they disagree. Their calm nature helps ease tension, but others often overlook their views, which can cause frustration or burnout over time.

Aggressive Communication

This direct approach can sound confrontational. It may achieve quick results but risks damaging relationships. Aggressive communication often prioritises outcomes over collaboration, making it less effective in team environments.

Analytical Communication

Analytical communicators prefer data, facts, and logic. They excel in technical or strategic roles but may appear distant to emotional or expressive colleagues. Bridging this gap requires patience and clarity.

Supportive Communication

Supportive communicators focus on empathy and connection. They listen attentively and build harmony. Their strength lies in team building, though they may avoid difficult conversations.

Effective teams often blend these styles, drawing on their strengths while managing potential friction.

Why Understanding Communication Styles in the Workplace Matters

Every message you send at work shapes how people see you. Each conversation, meeting, or email can build trust or create tension. Understanding communication in the workplace is the foundation of stronger relationships, smoother workflows, and better results.

Poor communication is costly. Safe Work Australia reports that weak communication and low support in Australian workplaces contribute to rising psychosocial risks, now forming a significant share of serious workers’ compensation claims.

The ADP People at Work report found Australians face around 12 stress events each week, the highest in the Asia-Pacific, with 57 per cent saying stress harms their focus and performance.

Workplaces with strong psychological safety and open communication show higher resilience, better job resources, and improved performance. In contrast, low psychosocial safety climates often lead to reduced productivity, higher stress, and greater health risks.

How to Adapt to Different Communication Styles in the Workplace

Awareness is the first step toward adaptability. Once you recognise your own style, you can adjust how you engage with others.

• Build self-awareness: Reflect on how you communicate under stress and calm. Notice your tone, body language, and pacing. Understanding your natural style helps you recognise when to shift it.
• Listen actively: Active listening means focusing on what others are saying, not just preparing your response. Summarise what you hear and ask clarifying questions to ensure understanding.
• Adjust tone and delivery: Modify your approach based on your audience. A data-driven report suits an analytical colleague, while a collaborative conversation suits a supportive one.
• Seek feedback: Ask peers or supervisors how you communicate. Constructive feedback reveals blind spots and helps refine your interpersonal skills.

Building Stronger Communication Skills in the Workplace

At ATI-Mirage, our communication training blends proven techniques with practical, hands-on learning. Participants gain tools to give feedback, manage conflict, and present ideas with confidence. With post-course support, learning turns into real workplace impact.

Through structured learning, you can learn to recognise your impact, adapt to others, and express ideas with clarity and confidence.

Each course uses real-world examples to build empathy, influence, and lasting professional growth.

ATI-Mirage Communication Skills Courses

Course Name	Description and Skills You Will Gain
Communication Skills (with Extended DISC®) (In-person and Virtual)	Learn to communicate confidently across different personality styles. Discover your Extended DISC® profile, build self-awareness, and adapt your communication to create stronger relationships and reduce misunderstandings.
Conflict to Cooperation (In-person and Virtual)	Gain practical tools to manage and resolve workplace conflict. Learn how to hold difficult conversations, handle emotions, and turn disagreements into opportunities for collaboration and trust.
Introduction to Business Writing (In-person and Virtual)	Develop professional writing skills that inform, persuade, and influence. Learn how to write clear, well-structured documents such as emails, letters, and reports that create a positive impact.
Developing Self-Confidence and Assertiveness Skills (In-person and Virtual)	Build confidence and communicate with clarity. Understand the mindset and emotions that shape behaviour, challenge self-doubt, and learn assertive techniques to express ideas and boundaries effectively.
Develop Your Emotional Intelligence (In-person and Virtual)	Strengthen emotional awareness, empathy, and resilience. Learn how to manage emotions, build productive relationships, and create positive workplace interactions using practical emotional intelligence tools.

Discover the full range of communication courses at ATI-Mirage. We can tailor content and delivery for your team at our Perth CBD centre, online, or on-site.

Learn more: Mastering Team Dynamics Through Emotional Intelligence.

Communicate with Clarity, Lead with Confidence

Understanding and adapting to communication styles in the workplace helps teams build stronger connections and thrive together. When communication improves, so do trust, productivity, and morale.

If you’re ready to strengthen your communication and lead with confidence, explore ATI-Mirage’s communication skills courses. Contact our friendly team on (08) 9218 9059 or email hello@ati-mirage.com.au to start building stronger, clearer communication today.

Projects today span multiple systems, teams, and time zones, adding layers of risk as budgets and timelines grow tighter. Without a shared method, momentum fades and risks increase.

Could a proven framework help? PRINCE2 brings structure, roles, and checkpoints that scale. Learn how it works, why it still fits today, and how it can lift outcomes in Perth and beyond.

What is PRINCE2?

PRINCE2 stands for Projects IN Controlled Environments and uses a globally recognised, process-based method. It began in government and now guides projects in every industry. Its continued use reflects strong, practical governance.

PRINCE2 defines clear roles and responsibilities. It divides work into controlled stages. It uses documentation to support accountability and decision-making. It keeps attention on the business case from start to finish.

The Foundation level builds shared language and core concepts. The Practitioner level focuses on application and tailoring. Together, they help teams run projects with control and confidence.

Why PRINCE2 is Still Relevant Today

PRINCE2 adapts to different sizes, sectors, and levels of complexity. You can scale it up or down. You can tailor it to your context without losing control.

Key benefits include:

• Clear governance and auditability
• Constant focus on the business justification
• Defined roles and responsibilities across the team
• Stage-by-stage reviews with agreed tolerances

Across the world, PRINCE2 has over one million certified professionals in 150+ countries and 18 languages. Studies show PRINCE2 delivers strong governance, clear guidance, and consistent success in complex projects, with the majority of respondents valuing it for repetitive tasks.

Closer to home, the WA Government recommends PRINCE2 as its primary ICT project methodology for agencies. WA Health mandates PRINCE2 for ICT projects through its ICT governance policy.

PRINCE2 vs Other Project Management Methodologies

Project management approaches vary in focus and strengths. The table below compares PRINCE2 with Agile, Scrum, and PMI’s PMBOK, showing how each supports different aspects of project delivery:

Methodology	Primary Focus	Key Strengths	Limitations	Best Use Cases
PRINCE2	Process control and decision authority	Clear governance, defined roles, structured stages	Less flexible for changing requirements	Projects needing strong oversight and accountability
Agile	Iterative delivery and customer value	Adaptability, stakeholder engagement, and rapid feedback	Less formal governance, harder to track big-picture progress	Products needing frequent changes and continuous improvement
Scrum	Iterative delivery within fixed timeframes	Team autonomy, quick releases, transparency	Narrow scope, less suited for large, complex governance	Small to medium product development teams
PMBOK (PMI)	Knowledge areas and good practices	Comprehensive framework, adaptable to various industries	Not a step-by-step method, can be abstract	Large or diverse projects needing standardised practices

Learn more: What Are the Five Stages of Project Management?

Why PRINCE2 Training Matters

Formal PRINCE2 training sharpens project management skills and builds a shared framework for smoother collaboration. Certification adds credibility with employers and clients while improving career mobility.

You’ll learn to manage risk, control costs and schedules, strengthen stakeholder communication, and align projects with business objectives. Certified professionals often raise team performance by modelling disciplined practice.

What to Look For

Choose training with experienced facilitators who connect theory to real-world challenges. Look for flexible delivery options and full coverage of both Foundation and Practitioner levels so that you can apply the method effectively in any environment.

PRINCE2 Course in Perth with ATI-Mirage

ATI-Mirage delivers PRINCE2 training in Perth through in-person sessions. Our facilitators draw on extensive project experience, connecting PRINCE2 principles to real-world tools and challenges.

We offer Foundation and Practitioner courses that show you how to tailor the method to your environment. Each program builds the skills and confidence you need to succeed in formal certification.

PRINCE2 training suits project managers, coordinators, business analysts, PMO staff, team leads, and professionals moving into project roles. It’s valuable for anyone aiming to improve project control and collaboration.

Course	Level and prerequisites	Key topics
Project Management	Introductory. No prerequisites.	Scope, scheduling, stakeholder engagement, monitoring, and closeout.
PRINCE2® 7 Foundation	Foundation. Requires a moderate project management knowledge.	Principles, practices, processes, and exam preparation.
PRINCE2® 7 Practitioner	Practitioner. Requires PRINCE2 Foundation.	Tailoring, application, roles, process activities, and exam preparation.
PRINCE2® 7 Foundation + Practitioner	Foundation and Practitioner. Requires a moderate project management knowledge.	Full PRINCE2 pathway from concepts to application.
PRINCE2 Agile® Foundation	Foundation. Requires a moderate project management knowledge.	Agile concepts, blending with PRINCE2, what to fix and flex.
PRINCE2 Agile® Practitioner	Practitioner. Requires PRINCE2 Agile Foundation.	Applying PRINCE2 in agile contexts, focus areas, tailoring, and exam prep.

We provide practical, hands-on training with facilitator support, and design our sessions to be interactive and real-world focused. You get post-course help desk support to embed your skills. We run small groups for maximum learning. We also offer related courses in change leadership and Microsoft Project.

Prefer a tailored program for your team? We can customise content and delivery.
Explore all our Project Management courses.

5 Practical Steps to Apply PRINCE2 on Day One

• Step 1: Write a clear project brief and confirm the sponsor: Capture the purpose, objectives, and key deliverables, and secure your sponsor’s agreement before moving forward.
• Step 2: Define roles and create a simple RACI: Clarify responsibilities for every major task and make sure everyone understands their part from the start.
• Step 3: Set stage boundaries and tolerances: Agree on limits for time, cost, and scope for each stage to maintain control without micromanaging.
• Step 4: Build a risk register and issue log: Assign clear owners for each item and update regularly to keep risks visible and manageable.
• Step 5: Schedule highlight reports and stage reviews: Report progress at agreed intervals and use reviews to confirm achievements and approve the next stage.

Take the Next Step Toward Project Excellence

PRINCE2 equips individuals and organisations with a clear, proven structure to deliver projects with confidence. With the right training, those principles move from theory to action, becoming habits that drive consistent results.

Explore a PRINCE2 course in Perth with ATI-Mirage and gain a lasting edge. Start with our Project and Change Management programs today.

Canva has grown from a simple design platform into a global tool used by millions. Businesses now rely on it to create professional-quality graphics, presentations, and documents quickly.  

For teams with limited time and resources, it offers an accessible way to achieve polished results. Understanding how to use Canva professionally can help your workplace communicate more clearly and produce better-looking documents, and our Canva courses give you the skills to make that possible. 

What is Canva for Business?

Canva is an online design platform that lets you create everything from documents to social media graphics. Individuals use it for personal projects, while Canva for Business adds extra features built for workplace needs.  

The standout difference lies in its professional toolkit. Teams gain access to shared brand kits, collaboration features, and premium templates. These functions support workplace needs, where consistent branding and efficient teamwork matter most. 

Canva for Business empowers teams to: 

• Store and apply brand logos, fonts, and colours across all designs. 
• Collaborate in real time on shared projects. 
• Manage access rights to maintain quality and consistency. 
• Track design performance with insights and analytics to guide future projects. 

With over 4 million monthly visits from Australia, Canva shows that design is a clear priority for local businesses. 

Why Use Canva in the Workplace?

Starting every design from scratch is time-consuming. Plus, if you don’t have professional graphic designers on your team, there is no guarantee that the result will be on-brand or high-quality.  

Canva removes these risks with templates and print-ready documents that help you create reports, presentations, and marketing materials in minutes. You can also create your own templates, locking in logos, colours, and fonts to keep documents consistently professional.  

Canva also improves collaboration with real-time editing, comments, and fast approvals. This simplifies sign-off and prevents versions from getting lost in long email chains. 

How to Use Canva Professionally in the Workplace

Canva’s versatility means that you can apply it across different functions. Here are some key ways businesses can use it effectively. 

• Presentations: Canva offers branded templates with modern layouts. These slides can support staff meetings, client pitches, or strategic updates. 
• Marketing materials: Canva simplifies creating brochures, posters, and other marketing assets, helping teams work faster while staying aligned with brand standards. 
• Internal documents: You can design reports, proposals, and training manuals in Canva. Clear visuals make these documents easier to read and more engaging for staff. 
• Team collaboration: With shared folders, permissions, and real-time editing, teams stay aligned. Managers can approve final drafts without slowing down the process. 
• Branding: Brand Kit allows businesses to lock in logos, colours, and fonts. Staff can then apply them automatically, reducing the risk of inconsistent designs. 

Using Canva professionally is about applying these tools in structured, workplace-relevant ways rather than only for one-off projects. 

Note that some features are restricted to Canva Pro subscribers. 

Tips for Making the Most of Canva for Business

To get the best results from Canva, look beyond the basics and use features that support professional outcomes: 

Customise Templates 

Templates are helpful starting points, but they should never be the final product. Adapting layouts to reflect brand colours, fonts, and logos ensures every design feels unique yet consistent. This approach keeps communication professional while still allowing creativity to shine. 

Explore Advanced Features 

Canva offers more than simple graphics. Animation, video editing, and interactive charts add depth to presentations and reports. Using these advanced tools captures attention, improves engagement, and helps teams communicate complex ideas more effectively in internal and client-facing projects. 

Integrate With Workplace Tools 

Seamless integration takes Canva from a design tool to an essential business platform. Connecting with Microsoft 365, Slack, and similar tools streamlines workflows, moves designs smoothly across platforms, simplifies feedback, and speeds up collaboration. 

Consider Premium Options 

Larger teams benefit from Canva’s premium features like unlimited storage, additional brand kits, and advanced analytics. These tools give businesses greater control over branding, improved insights, and the flexibility to manage multiple projects at once. 

Looking for more presentation options? Learn more: Unlocking the Power of PowerPoint: What It’s Really Used For. 

Developing Professional Canva Skills Through Training

Canva is simple to start using, but the real value is in its more advanced features. Professional Canva training helps teams unlock advanced tools like brand kits and collaboration functions, apply sound design principles, and save time with expert shortcuts. 

Our one-day Canva workshop in Perth will help you unlock the full potential of this versatile design platform. This course provides practical tools and techniques to create polished visuals for both personal and professional projects. 

What You’ll Learn 

By the end of the workshop, you will be able to: 

• Confidently navigate Canva and set up new projects. 
• Create professional-quality graphics for social media and workplace documents. 
• Design flyers, brochures, and email signatures that reflect your brand identity. 
• Apply branding consistently through Brand Kit and Canva templates. 
• Use Canva’s extensive library of photos, videos, and graphics, along with your own uploads. 
• Collaborate with colleagues using Canva’s team features, including notes and comments. 
• Export and share designs in a range of formats suitable for different needs. 
• Gain practical experience through a design challenge with feedback and support. 

Book Your Course Today 🡲 

What Our Clients Say

“I have gained more insight to the Canva capabilities. Trainer was fabulous, very patient and helpful.” – Janina from Lynwood SHS

“Very informative course and I leave today course with confidence. Loved this course, and the instructor is very knowledgeable.” – Adel from Mainmark Construction

“This training will enable me to publish more professional documents. Thank you so much. This course was so valuable!” – Claire from Crest Training

Book Your Course Today 🡲 

Unlocking Canva’s Potential for Your Business

Canva is a workplace solution for professional communication, branding, and collaboration. Knowing how to use Canva professionally ensures your team creates designs that look polished, save time, and strengthen brand identity. 

Unlock Canva’s full potential with our Canva Essentials training. From proposals to presentations, we help your team communicate with impact. Call (08) 9218 9059 or email hello@ati-mirage.com.au to learn more about our professional training. 

Teams often face scattered files, missed updates, and disjointed workflows, especially in hybrid environments. Without a clear system, information gets lost, slowing decisions and creating avoidable errors. A central, organised platform can turn that complexity into clarity and keep projects moving.

SharePoint centralises documents, streamlines collaboration, and makes knowledge easy to find. ATI Mirage’s SharePoint training in Perth shows you how to use it with confidence and unlock its full potential.

What is Microsoft SharePoint?

Microsoft SharePoint is a web-based platform within Microsoft 365. It connects people, content, and processes in one secure place. You create sites, share documents, and manage information from any device.

Its core features cover document management, collaboration, workflow automation, and intranet design. Teams co-author files, track lists, publish pages, and route approvals with ease. Everything stays linked to your Microsoft 365 tools.

SharePoint protects information with permissions, versioning, and policies. Search surfaces trust content fast, and your people spend less time hunting and more time delivering results.

Why Microsoft SharePoint is Used in Business

SharePoint centralises documents and data, so everyone works from a single source of truth. Permissions and audit trails keep sensitive content safe. Leaders gain visibility without extra emails or duplicated files.

Integration removes friction across familiar tools. Libraries connect to Teams channels for quick access. Outlook, Office, and OneDrive work seamlessly with SharePoint. Power Automate moves approvals along without manual chasing.

One platform can handle a lot. HR teams use it for policy hubs and onboarding pages, while project offices track milestones and risks with lists. Service teams keep knowledge bases up to date so answers are always easy to find.

Real-World Benefits of Using SharePoint

SharePoint speeds collaboration with real-time co-authoring that cuts email clutter. Comments keep discussions in context, and version history lets you restore files in seconds. Healthcare teams can standardise procedures, while finance departments protect records, universities link portals with Teams, and government agencies manage retention with ease.

Research supports these benefits. Studies show SharePoint improves co-authoring, in-context comments, and version control. One found that 81% of users gained key content management skills, while 71% improved collaboration. The platform builds lasting capability, not just convenience.

SharePoint streamlines onboarding by uniting policies, forms, and learning materials in one place. Managers track progress with shared checklists, and teams get updates instantly. It delivers secure, centralised communication that keeps everyone aligned from day one.

Learn more about the Microsoft ecosystem: Work Smarter with Microsoft 365.

Why SharePoint Training is the Smartest Investment for Your Workplace

Without proper training, teams can fall into common traps such as poor site structures, unsafe permission settings, and slow adoption. These gaps lead to wasted time, compliance risks, and frustrated staff.

Identifying missing skills like confident site building, content organisation, and governance practices is the first step toward fixing them.

What to Look for in a SharePoint Course

The right course closes these gaps with practical, hands-on learning. Look for training that covers building well-structured sites, managing libraries and lists, setting permissions safely, publishing content effectively, and automating routine tasks.

A good program should suit different roles so that administrators, project managers, and support staff can each apply SharePoint in ways that support their work.

The Outcomes You Should Expect

Well-trained teams design sites with logical navigation and ownership, keep content accurate and searchable, and secure records with proper versioning. They streamline processes, publish updates that reach everyone at once, and track progress with dashboards.

Why Train with ATI-Mirage

We teach practical skills you can use the next day. Our facilitators bring real business experience and clear methods. You leave with templates, checklists, and a plan to lift adoption.

Training is flexible and interactive. Learn in-house, at our Perth CBD centre, or online. Sessions are live, supportive, and hands-on. ATI-Mirage post-course help keeps you moving as you apply new skills.

Microsoft SharePoint Course in Perth

Microsoft SharePoint End Users

Training location & delivery methods: Perth CBD, onsite and virtual option available
Audience and level: End users and staff – beginner
What we offer:

• Modern SharePoint essentials
• Lists, libraries, pages, web parts, views
• Sharing, permissions, co-authoring, versioning
• Search and news posts

Microsoft SharePoint Site Owner

Training location & delivery methods: Perth CBD, onsite and virtual option available
Audience and level: Power users, site owners, managers – intermediate
What we offer:

• Create team and communication sites
• Register hubs, associate sites, and build navigation
• Design lists, libraries, public and private views
• Manage security and version settings
• Intro to Power Automate and Power Apps
• Facilitator-led practical exercises

Microsoft SharePoint Advanced – Lists & Libraries

Training location & delivery methods: Perth CBD, onsite and virtual option available; private groups or 1-on-1
Audience and level: Site owners and power users – advanced
What we offer:

• Calculated columns for text, dates, numbers
• Board and tile views with editable cards • Conditional formatting and user-specific views
• Emojis for recognition and status
• Document Sets as a folder alternative

Microsoft SharePoint End Users – The Basics

Training location & delivery methods: Perth CBD, onsite; private groups or 1-on-1
Audience and level: New users and casual contributors – beginner
What we offer:

• Create, upload, and edit a document
• Co-author, rename, move, copy, share files
• Check access and restore versions
• Recover deleted item
• Sort, filter, create private views
• Search across sites, libraries, lists

Customised SharePoint Group Training and Software Rollout

ATI-Mirage also offers customised SharePoint group training for organisations. Delivered either at our Perth training centre or on-site at your workplace, the training can be tailored in both content and schedule to meet your team’s needs. Contact us today to find out how we can support your SharePoint learning journey.

Over 57% of Australian employers report that skills gaps hurt their productivity. Start upskilling your team with our IT training courses.

Best-Practice Tips to Get Started

• Map your information architecture. Define sites, libraries, owners, and audiences. Keep structures simple so they scale.
• Prefer metadata over deep folders. Use columns, views, and filters for clarity. Metadata improves search and lifecycle rules.
• Create reusable page templates. Standard layouts save time and build trust. People find content faster when pages look familiar.
• Set governance early. Agree on naming conventions, roles, and review cycles. Ownership reduces duplication and outdated material.
• Train team champions. Local advocates answer questions and model best practices. Peer support builds momentum.
• Automate routine steps. Use Power Automate for approvals and notifications. Small flows remove friction every week.
• Measure adoption. Track active sites, sharing, and approvals and target support where it matters most.

Build a Smarter Digital Workplace with SharePoint

SharePoint enables teams to collaborate effectively, manage content securely, and share knowledge across locations. With the right skills, its features become part of daily workflows, boosting productivity, compliance, and communication.

Ready to take the next step with a Microsoft SharePoint course in Perth? See dates and options at the ATI-Mirage SharePoint training. It’s time to turn your workplace into a place where work flows effortlessly and results speak for themselves.

Technical skills aren’t enough to drive team success. Emotional intelligence (EI) is the real engine behind effective collaboration and innovation. When you invest in EI training, you unlock your team’s full potential.

If you want to see your team perform at its best, it’s time to learn why investing in emotional intelligence training for individuals and teams is a proven path forward. 

More and More Australians Dislike Their Management

A YouGov survey of 1,000 Australian workers found that 65% of respondents believe their managers struggle with soft skills, and 39% said their manager lacks emotional intelligence. 

Nearly 29% of respondents, representing about 3.4 million Australians, said they dislike their manager. Among remote workers worried about returning to the office, 39% identified low emotional intelligence in their boss as a major concern.  

These findings make it clear: the Australian workforce wants better leaders, stronger teams, and a more positive workplace.

The Importance of Effective Team Dynamics

High-performing teams do more than just work side by side. They trust, support, and challenge each other. Strong team dynamics build engagement, innovation, and resilience when trust or communication slips, even talented groups lose momentum. 

Emotional intelligence means managing your own and others’ emotions to keep teams moving forward. With skills like social awareness and self-management, teams can adapt under pressure and handle conflict without losing momentum.

Learn more: Is There a Connection Between Emotional Intelligence and Success in Business?

Understanding Emotional Intelligence

Emotional intelligence is a set of practical capabilities that directly influence how people relate to one another. Let’s break down the core elements and their impact on the workplace:

• Self-awareness: Understanding your emotional triggers and how they affect your behaviour.
• Self-management: Controlling impulsive feelings and staying composed under pressure.
• Social awareness: Reading the room, noticing others’ emotions, and showing empathy.
• Relationship management: Building trust, resolving disputes, and guiding teams through challenges.

How EI Skills Enhance Collaboration and Teamwork

People who express themselves clearly and read each other’s cues avoid misunderstandings and offence. Managers who notice tension early can address it before it causes problems. Team members who listen with empathy build trust and respect.

When a cross-functional team struggles with clashing priorities and frustration, it’s time for an emotionally intelligent leader to step up. A skilled leader encourages open discussion and guides everyone to shared goals, which quickly restores trust and energy.

The Department of Health came to us with similar challenges. Their staff finished our Emotional Intelligence course with sharper self-awareness, practical feedback techniques, greater assertiveness, and a toolkit of activities to apply back at work. This training gave them new ways to communicate, resolve conflicts, and support each other day to day.

Building Trust Through Emotional Intelligence

Trust holds teams together, and emotional intelligence builds that trust. Leaders who show empathy and consistency create psychological safety, making it safe for staff to share ideas or concerns. In this open environment, mistakes become learning opportunities instead of sources of blame.

Strategies for Developing EI to Foster Trust

• Active listening: Give full attention, ask questions, and show genuine interest.
• Consistent communication: Be transparent about goals and decisions.
• Recognition and feedback: Acknowledge contributions and provide constructive feedback.
• Lead by example: Model self-control and respectful behaviour, especially under stress.

Learn more: Why Psychological Safety Is Key to Team Success at Work. 

Conflict Resolution with EI

No workplace is free from conflict. The difference lies in how teams respond when disagreements arise. Emotional intelligence provides a toolkit for turning conflict into growth.

How EI Contributes to Constructive Conflict Resolution

Emotionally intelligent team members notice when tension builds. Rather than ignoring issues, they address them early and calmly. EI encourages people to separate the problem from the person, focusing on solutions instead of blame.

Research shows that teams with higher EI handle conflict more effectively and recover faster. They use strategies such as compromise and accommodation, finding ways to move forward together.

Techniques for Using EI to Manage Conflicts

• Stay curious, not defensive: Ask for perspectives and avoid jumping to conclusions.
• Acknowledge emotions: Recognise when someone is frustrated or upset and validate their feelings.
• Reframe the issue: Shift the focus from past grievances to future solutions.
• Create shared action plans: Agree on the next steps and accountability.

Implementing EI in Team Dynamics

You don’t need a major overhaul to integrate emotional intelligence into your team. Start with small, deliberate actions that build awareness and empathy.

Practical Tips for Integrating EI Principles

• Regular team check-ins: Begin meetings with a quick round table on how people are feeling.
• Reflective practices: Encourage journaling or short debriefs after key projects.
• Feedback loops: Make feedback a two-way street, not just top-down.

ATI-Mirage Emotional Intelligence and Emotional Intelligence Training

Boost your workplace culture and results with our targeted emotional intelligence training for individuals and teams:

Develop Your Emotional Intelligence

This course gives you practical tools to understand and manage your emotions at work. The training boosts your communication and helps you build stronger, more positive relationships at work. You leave ready to tackle daily challenges with resilience and empathy.

“Would highly recommend this course to anyone who has a growth mindset and wants to continually improve emotionally as a human, friend, family member and co worker.” – Rubal from Western Power

Book your course today 🡲

Emotional Intelligence in Teams

This workshop helps teams communicate better and work together with trust. You learn how emotions shape team culture and performance. The session shows teams how to support each other, solve conflicts, and create a positive work environment. After the workshop, teams feel more connected and motivated to succeed.

“I really enjoyed this course! It helped me understand that we all work differently and be conscious in how we interact.” – Jo from Longreach Recruitment

Book your course today 🡲

Take the Next Step Towards Stronger Team Dynamics

Mastering team dynamics through emotional intelligence is a leadership necessity, not just a trend. Teams with high EI are more engaged, adaptive, and innovative. Leaders who invest in their own EI skills and those of their teams set the stage for lasting success.

Ready to make a real change? Explore ATI-Mirage’s emotional intelligence training for individuals or teams in Perth. Encourage your team to assess their own EI and see how these skills can transform the way you work together.